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Production Operations Specialist - Senior

Aptive Resources

Role overview

Qualifications

  • Bachelor's degree (BA/BS)
  • Minimum 8 years of relevant production/operations experience
  • Experience in healthcare operations or health IT program execution
  • Familiarity with Lean/Agile execution practices and operational performance metrics

Responsibilities

  • Coordinate the activities of organizations supporting EHR Go-Live, recovery, and PGL Operations
  • Support Value Stream Enablement by aligning teams, resources, and execution activities
  • Forecast operational demand and coordinate with managers across departments
  • Maintain and improve standard operating procedures, operational trackers, and execution cadences

About the company

Aptive Resources logo

Aptive Resources

Business Consulting & Services

Aptive provides expertise in mission support, strategic engagement, health solutions and digital transformation. We support some of the most innovative and inspiring programs across the government, helping to improve performance, connect with people and navigate change. Led by CEO Rachele Cooper, a Navy Veteran and aerospace engineer, Aptive is headquartered in Alexandria, Virginia. Our hundreds of employees across the country are committed to shaping the future as we have for the last decade.Aptive is a Service Disabled Veteran Owned Small Business (SDVOSB) and Woman Owned Small Business (WOSB) headquartered in Alexandria, Virginia.∙ 2022 and 2021 Top Workplace (The Washington Post)∙ 2021 Best Places to Work in Virginia (Virginia Business)∙ 2020 Small Business Government Contractor of the Year (Northern Virginia Chamber of Commerce)∙ 2020 Best Places to Work (Washington Business Journal)∙ 2020 Vet100 Honoree – Institute for Veterans and Families

Company details

Company typeSME
IndustryBusiness Consulting & Services
Company size201 - 500

Links

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Job description

Job Summary:

The Senior Production/Operations Specialist brings senior operational execution capacity — not just advisory capacity — supporting the VHA Office of Clinical Informatics (OCI) in the stabilization, recovery, and Post Go-Live (PGL) operation of the Oracle Health Federal Electronic Health Record (EHR). The incumbent covers the execution and operations management dimension across training operations and value stream work, coordinating organizational activities and driving overall operations improvement in support of EHR Go-Live and PGL Operations.

 

 

Primary Responsibilities:
  • Coordinate the activities of organizations supporting EHR Go-Live, recovery, and PGL Operations; direct the production and distribution of healthcare support services and drive overall operations improvement.
  • Support Value Stream Enablement by aligning teams, resources, and execution activities to deliver value efficiently as VHA scales from six live sites to many more.
  • Support centralized upskilling and onboarding operations, including logistics for training delivery, scheduling, and shipment of training aids to off-site upskilling locations.
  • Forecast operational demand and coordinate with managers across departments to sequence and resource surge tasks.
  • Maintain and improve standard operating procedures, operational trackers, and execution cadences for surge-support projects.
  • Support the Tiered Hub prioritization process and operational metrics monitoring to enable rapid, targeted interventions.
  • Contribute to weekly task reports, bi-monthly budget trackers, and monthly progress reports.
Minimum Qualifications:
  • Bachelor's degree (BA/BS).
  • Minimum 8 years of relevant production/operations experience.
Desired Qualifications:
  • Experience in healthcare operations or health IT program execution, ideally in a large integrated delivery system or VHA.
  • Experience supporting EHR deployment, training operations, or command-center logistics.
  • Familiarity with Lean/Agile execution practices and operational performance metrics.

Additional Requirements (All Positions)

  • Ability to read, write, speak, and understand the English language.
  • Ability to obtain and maintain a favorable VA background investigation at the Low Risk / NACI level, including electronic fingerprinting and e-QIP submission.
  • All work must be performed within the United States; remote work is performed via VA-approved remote access (Citrix Access Gateway) in accordance with VA Handbook 6500 requirements.
  • Availability for occasional CONUS travel to VA Medical Centers (approximately 5-day site visits) in support of EHR Go-Live and Post Go-Live activities, as authorized by the Government.
  • Proficiency with Microsoft Office 365 applications; working knowledge of SharePoint Online, Power Apps, Power Automate, and Power BI is strongly preferred per the task order Quality Assurance Surveillance Plan.
About Aptive:

About Aptive. Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. Founded: 2012. Employees: 300+ nationwide.

EEO Statement:

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply. About Aptive: Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. Founded: 2012. Employees: 300+ nationwide.

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