Senior Retail AI Solutions Specialist

This role will help Bob’s use AI to improve the performance and experience of frontline sales associates, store managers, multiunit leaders, and other sales-facing teams.

Reporting to the Vice President of Strategy and Innovation, this role will lead and help develop our Retail AI roadmap. You will help identify high-value opportunities, design and test AI-enabled solutions, coordinate implementation with Business Intelligence, IT, vendors, Training, and field leadership, and measure results.

This is a hands-on business and AI role. While IT and Business Intelligence will provide AI platforms, system connections, data access, technical standards, and production support, this role will be responsible for designing the prompts, instructions, workflows, guardrails, and user experiences that make AI tools useful in the real world.

The focus is not on enterprise AI strategy or software engineering. The focus is on creating practical, enterprise-ready AI tools that deliver measurable value in stores.

Who We Are

At Bob’s, we have fun, we love what we do, and it shows in our expansive growth! Bob’s Discount Furniture is more than just a furniture store. We are one of the fastest growing omni-channel furniture retailers in the country.

How We Will Support You

At Bob’s we understand there are many companies you can choose to work for, so, along with exceptional opportunities for career growth we offer a fun team-oriented work environment and great benefits! Let us tell you more.

Benefits & Perks- We’ve got you covered! We believe in supporting our employees and their families in the best ways possible is a top priority. We focus on three core wellness pillars: Emotional, Physical and Financial. Below are just some of the benefits that we offer:

• Feeling under the weather, we’ve got you covered! We offer Nationally provided Medical, Dental and Vision Insurance
• Paid Vacation, Personal Days, Sick Days, Holidays, work anniversary and your Birthday! After all, your birthday should be a holiday
• 401(k) Profit Sharing Plan with a Generous Company match!
• Pet Insurance to help keep your furry friends happy and healthy
• Life insurance – Employer-paid basic Life Insurance, with the option to add Voluntary Life Insurance as well!
• Financial Planning, Voluntary Legal Benefits and Wellness Plans
• We already offer value priced furniture, but on top of that we offer a Generous Employee Discount starting on your 1st day!
• Additional Employee Discounts through the “Hays Perks discount program” offering hundreds of online discounts from your favorite merchants.
• And so much more!

Culture and Core Values- At Bob's we have a set of core values that shape the decisions we make every day and help define our company culture. These values comprise what we call "The Bob's Way." Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability and Fun.

DIVERSITY IS A CORE VALUE AT BOB’S

At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are.

We are committed to creating a place as diverse as the communities we serve.

Learn and Grow- We believe in developing our team members and helping them grow both personally and professionally! We promote Professional Development: In-person, virtually and offer an infinite library of on-demand classes in Workday Learning. We also offer Tuition Reimbursement as well as the BDF Education Foundation Scholarship Program open to employees and their dependents. Want to grow at Bob’s professionally? We look to promote from within our organization by having robust succession planning in place to ensure that our team members have the opportunity to advance their careers.

Responsibilities

• Lead and help develop  the Retail AI roadmap.
• Identify AI opportunities that improve conversion, average order value, warranty penetration, financing penetration, associate productivity, manager coaching, execution consistency, and various other KPI’s.
• Gather input from store associates, managers, field leaders, and corporate partners to identify the most valuable problems to solve.
• Develop business cases, define expected outcomes, and track adoption and return on investment.
• Personally build, test, and refine AI agents, prompts, instructions, and workflows using tools such as Microsoft Copilot Studio, Power Platform, Azure AI, or comparable platforms.
• Develop enterprise-grade prompt frameworks that produce accurate, consistent, practical, and on-brand outputs for frontline users.
• Define the role, tone, decision logic, knowledge sources, escalation paths, output formats, and guardrails for AI-enabled tools.
• Test AI responses across common, complex, incomplete, and edge-case scenarios to identify gaps, hallucinations, inconsistent recommendations, or usability issues.
• Continuously improve prompts and AI workflows based on field feedback, adoption data, business results, and changes to store processes.
• Partner with BI, IT, Training, Store Operations, Finance, Legal, Information Security, and vendors to move approved solutions into production.
• Lead AI pilots, gather field feedback, identify adoption barriers, and improve solutions after launch.
• Create practical communications, training support, and field engagement plans that build confidence in AI-enabled tools.
• Ensure AI solutions are simple, useful, responsible, and appropriate for frontline associates and leaders.
• Improved sales conversion, average order value, Goof Proof penetration, and financing penetration, and various other KPI’s
• Reduced administrative work for associates and managers
• Improved store manager and multiunit leader coaching and decision-making
• AI tools that deliver consistently useful, accurate, and actionable outputs
• Strong adoption and sustained use of AI-enabled tools
• A visible, prioritized pipeline of AI opportunities with defined business value
• Faster movement from idea to prototype to implementation
• Measurable return on investment from Retail AI initiatives
• Improved execution consistency across stores

Required Qualifications

• Three or more years of experience in AI implementation, automation, digital transformation, product management, analytics, business technology, or a related area
• Demonstrated hands-on experience designing, testing, and refining prompts, AI agents, copilots, or AI-enabled workflows
• Experience creating structured prompts, instruction sets, decision trees, knowledge-grounding approaches, output formats, and guardrails for business use cases
• Experience moving technology, automation, analytics, or AI solutions from business problem through prototype, implementation, adoption, and measurement
• Hands-on experience with Microsoft Copilot Studio, Power Platform, Azure AI, generative AI tools and foundries, workflow automation tools, or similar platforms
• Strong business acumen and the ability to connect technology investments to measurable business results
• Experience supporting frontline employees, customer-facing teams, field leaders, sales organizations, or distributed operations
• Strong project management, product thinking, change management, and stakeholder management skills
• Ability to work effectively with business leaders, technical teams, field employees, and external vendors
• Strong communication, facilitation, analytical, and problem-solving skills
• Understanding of customer experience and employee experience

Preferred Qualifications

• Experience in retail or another frontline-intensive industry such as hospitality, financial services, telecommunications, healthcare, or field services
• Experience with CRM, point of sale, order management, customer engagement, workforce management, coaching, or sales enablement platforms
• Experience working with software vendors, consultants, or external development partners
• Familiarity with responsible AI, data governance, privacy, information security, evaluation methods, and AI quality assurance practices

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:

It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

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