Will this role be fully remote?: Yes
Are there any specific locations/specific states the candidates should be in?: FL
What is the expected schedule (include dates/time/time zone): Tuesday-Saturday or Thursday-Sunday with PST, MST and CST time zones 11am-8pm work hours start date 8/21/2026
What additional IT equipment is required outside of a laptop/headset/mouse/keyboard: single monitor & connecting cables
Is there potential for this to extend past 6 months and/or convert to an FTE?: Yes, if they are a good producer
Must Have Requirements:
At least 1 year of experience in an administrative support role, preferably within a health care environment supporting correspondence or clinical communications, or equivalent combination of relevant education and experience.
• Previous experience as a Correspondence Processor at Molina.
• Strong attention to detail, and ability to work within regulatory and internal requirements for letter generation.
• Strong organizational and time-management skills, and ability to manage multiple letter queues and deadlines.
• Excellent verbal and written communication skills, and ability to ensure clarity and precision in all correspondence.
• Willingness to learn and adapt to new programs, software systems, and lines of business.
• Ability to research, obtain feedback, and integrate necessary adjustments into letters to meet quality standards.
• Ability to manage multiple tasks simultaneously, and ensure quality and compliance in all produced correspondence.
• Ability to maintain confidentiality and ensure compliance with all relevant guidelines, regulations, and policies in processing of clinical correspondence.
• Ability to work effectively in a fast-paced, high-volume environment, maintain accuracy and meet deadlines.
• Ability to collaborate effectively with team members and internal departments.
• Basic Microsoft Office suite/applicable software program(s) proficiency.
* Day to Day Responsibilities:
• Assists with generating clinical determination letters to members and providers, ensuring all letters are clear, accurate, and meet the required reading grade level.
• Collaborates with internal teams to ensure correspondence meets regulatory requirements, including plain language and appropriate format.
• Assists in monitoring letter queues to ensure timely generation and delivery of all necessary correspondence.
• Responds to inquiries and assists with troubleshooting issues related to letter creation or delivery.
• Supports ongoing feedback processes to ensure letters are accurate, integrate relevant information, and maintain high-quality standards.
• Demonstrates strong attention to detail and accuracy when processing letters to meet company and regulatory standards.
• Develops a basic understanding of healthcare programs, processes, and relevant software systems and applications.
• Ensures clear and concise correspondence.
• Supports internal teams, including working with both technical and non-technical staff to ensure proper letter production.
