Healthcare - Health Educator I

Will this role be fully remote?: Yes (however we would like the opportunity for this person to make calls from KY provider offices)
Are there any specific locations/specific states the candidates should be in?: KY
What is the expected schedule (include dates/time/time zone): 9-5pm CST or EST
Day to Day Responsibilities: Making calls to members and their parents or guardians to support closure of HEDIS gaps in care
Must Have Requirements: 1 year healthcare or clinical, Required · Clinical background · Strong telephonic customer service skills. Will be talking to members and parents · Solid experience with Microsoft office tools – excel, word · Adaptable to fast paced environment with frequent changes in priorities · Experience with remote work and associated time management · Reside in KY Preferred · Prior experience with Medicaid and/or Medicare population · Prior experience with Molina Healthcare · HEDIS experience
What additional IT equipment is required outside of a laptop/headset/mouse/keyboard
(i.e., dual monitor & docking station or single monitor & connecting cables – note these will be billed back to Molina at cost):
Is there potential for this to extend past 6 months and/or convert to an FTE?: FTE transition is possible but no current plans

Molina's Quality Improvement function oversees, plans, and implements new and existing healthcare quality improvement initiatives and education programs; ensures maintenance of programs for members in accordance with prescribed quality standards. Implements key quality strategies focused on initiation and management of member interventions, with a primary responsibility of telephonic member outreach for health education and care gap closure.

Required · Clinical background · Strong telephonic customer service skills. Will be talking to members and parents · Solid experience with Microsoft office tools – excel, word · Adaptable to fast paced environment with frequent changes in priorities · Experience with remote work and associated time management · Reside in KY Preferred · Prior experience with Medicaid and/or Medicare population · Prior experience with Molina Healthcare · HEDIS experience

Education Requirement: Associate's or bachelor's with background in healthcare and/or customer service.