Team Manager | Streaming Services Program | Canada

Company Description

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

Job Description

Sutherland is looking to add a Team Manager to one of our growing streaming services programs in Canada! If you feel you're ready for the next step in your career, and have passion for coaching & mentoring others, we want to hear from you! 

As a Team Manger you will get to:

• Impact the Bottom Line: Drive the performance of a team of Consultants, meeting and exceeding all KPI targets.
• Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team.
• Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management.
• Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers.
• Define Sutherland's Reputation: Drive organizational initiatives within the team from time to time.

Qualifications

Our most successful candidates will have:

• Remote (WFH) options are available for candidates outside Windsor/Essex County. Local candidates within the Windsor/Essex County work will be required to work on-site at our brick-and-mortar Windsor location. 
• Streaming services program knowledge will be preferred
• Proven ability to coach and mentor others
• Be able to work in MS Office 
• Be able to work in a fast-paced environment
• Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
• Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
• Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner