Retail Business Manager NSW

Job Family Group:

Retail Group

Job Description:

The objective of the Retail Operations team is to put stores and customers at the heart of everything we do, delivering exceptional retail experiences while achieving sustainable safety, and financial performance. Key to this is:

• Empowering teams to achieve zero harm through a strong safety culture and effective risk management.

• Delivering an outstanding customer experience that consistently exceeds expectations.

• Leading high-performing store teams through authentic, passionate leadership.

• Driving commercial performance through strict execution of retail strategy and continuous improvement.

• Building strong partnerships across support functions to deliver business objectives and customer outcomes.

The Retail Business Manager is responsible for delivering the ‘wow’ retail customer experience across a network of 10-15 bp sites. This is achieved through leading a large and complementary team with purpose, trust, compassion, authenticity, and care, while delivering safety, financial and operational performance targets aligned with bp's global and local.

The role requires close collaboration with support teams to implement retail priorities, drive continuous improvement, and adapt to evolving customer and business needs.

Key Accountabilities

• Empower teams to achieve zero harm through curious, collaborative, and proactive ways of working.

• Ensure effective execution of bp processes, procedures, and initiatives that strengthen the safety culture across the territory.

• Improve key safety indicators through strong risk management, coaching and role modelling safe behaviours.

• Drive compliance and excellence and ensuring safety remains the number one priority.

• Inspire store teams to deliver outstanding performance and exceptional customer experiences.

• Develop an environment where employees feel empowered to speak up and supply ideas.

• Implement retail strategy and customer offer in partnership with support teams.

• Provide engaging and authentic leadership to approximately 150 employees, including mentoring and developing Store Managers and their teams.

• Drive structured performance management and continuous improvement initiatives to support business transformation.

• Lead territory performance against agreed sales, cost and operational indicators.

• Develop teams to improve business performance and customer experience.

• Maintain a front-line focus on retail site performance across customer experience, people, culture, safety and financial outcomes.

• Own and optimise cluster performance by making decisions that drive commercial success.

• Deliver annual and monthly plans for Convenience Store and Food sales by identifying and implementing growth opportunities.

• Support fuel volume delivery through collaboration with Retail Pricing and stakeholders.

• Maintain accountability for cost management, controls and overall profitability.

• Conduct store performance reviews.

• Drive improvements in customer metrics, including Talk2BP, Net Promoter Score (NPS) and Customer Satisfaction (CSAT).

• Support and deliver projects, including partnership rollouts, innovation initiatives and strategic business programs.

About You

Educational Background

• Qualification in Marketing, Business, Customer Experience or a related field is desirable but not crucial.

• Equivalent experience in retail, customer-facing or operational leadership environments will also be considered.

Professional Track Record

• Demonstrated leadership experience characterised by purpose, authenticity and care.

• Strong background in retail operations, ideally across multiple industries and business environments.

• Experience working within digitally enabled, commercially and future-oriented organisations.

• Exposure to food and coffee operations is advantageous.

Key Capabilities

• Ability to nurture trust, build strong relationships and inspire teams to achieve outstanding results.

• Resilient and adaptable, with the ability to respond effectively to changing business conditions.

• Strong ability to establish trust and influence outcomes across multiple functions.

• Leadership style built on trust, authenticity and employee engagement.

• Data-driven approach with ability to interpret metrics and translate insights into action.

• Strong understanding of risk management and safety leadership at the centre of decision-making.

• Commercially minded with a growth orientation and focus on delivering sustainable business performance.

Additional Information

• Ability to support a 24/7 retail operation, including participation in on-call responsibilities.

• Willingness and ability to travel regularly across the territory, including occasional overnight travel.

At bp, we provide the following environment and benefits to you:

• A company culture where we respect our diverse and unified teams, celebrate our achievements, and support one another to succeed.

• Opportunities to join employee networks and social communities.

• Learning and development opportunities to help shape your career path and unlock your potential.

• A workplace committed to inclusion, diversity and equal opportunity for all employees.

• Reasonable workplace accommodations to support individuals throughout the recruitment process and employment journey.

Travel Requirement:

Negligible travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Agility core practices, Agreements and negotiations, Analytical Thinking, Business Acumen, Business process improvement, Commercial Acumen, Communication, Conflict Management, Continuous Improvement, Continuous Learning, Creativity and Innovation, customer and competitor understanding, Customer centric thinking, Customer data knowledge, Data Analysis, Data visualization and interpretation, Decision Making, Digital Collaboration, Digital Fluency, Industry knowledge and advocacy, Integrated pricing, Leading transformation, market, Negotiation planning and preparation {+ 13 more}

​
Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.