Technical Account Manager

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Disclaimer: This is a specific job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

Technical Account Manager

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for a Technical Account Manager to start immediately!

Duties and Responsibilities include but are not limited to:

1. Accurately onboard clients into the company platform.
2. Monitor assigned client accounts and optimize account performance through budget, bid, segmentation, and ROI improvements.
3. Prepare and conduct regular client trend and performance reviews.
4. Resolve technical, product, and account-related issues in a timely manner.
5. Document all client interactions and account activities accurately in HubSpot.
6. Recommend product improvements and appropriate solutions based on client needs.
7. Collaborate with internal teams to improve client retention and overall account performance.
8. Analyze account performance data to identify opportunities for optimization and growth.
9. Proactively identify potential account risks and recommend solutions before issues arise.
10. Support customer retention, revenue growth, and upsell initiatives.

Qualifications:

• Strong analytical skills with experience using Microsoft Excel and other Microsoft Office applications
• Excellent customer service and account management skills
• Strong verbal and written English communication skills
• High attention to detail and ability to identify issues proactively
• Ability to work independently with minimal supervision after training
• Strong problem-solving and critical thinking skills
• Adaptable and comfortable working in a fast-paced environment
• Experience with HubSpot is an advantage
• SQL experience is a plus

Technical Requirements:

• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits:

• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay

Schedule: 9:00 AM – 5:00 PM (Overlapping with US Central Time)
Location: This is a remote job

Salary Package :

• Starting at PHP 77,000 – Up to PHP 85,000 

Please note:
• Only qualified candidates will be invited to take the assessment & scheduled for an interview.
• We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.
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