Logo for airG Inc.

Technical Account Specialist

airG Inc.

Role overview

Qualifications

  • Minimum 2 years of experience in providing software product support with experience in integrations or project management
  • Comfortable multi-tasking in a changing environment while maintaining attention to detail and organization
  • Excellent communication skills both verbal and written
  • Fluent in English (Written and Verbal)

Responsibilities

  • Understand external partners’ technical requirements and clearly convey them to the Integrations team
  • Work closely with the Business Development and Integrations team to optimize product launches and schedules
  • Provide status reports on ongoing technical work to internal groups and the business development team
  • Liaise and build relationships with telecom carriers to coordinate product integrations and ongoing technical support

Key facts

Hard skills

Project Management Product Launch Readiness Risk Analysis Web Tools Development Testing Computer Programming Organizational Structure

Other skills

  • Communication
  • Multitasking
  • Detail Oriented

About the company

airG Inc. logo

airG Inc.

airG is a pioneer in the mobile software industry having released its first mobile application in 2000. Since then the company's products and services have been used by over 100 million consumers globally, generating more than $1 billion in revenues. Though we have grown to be a multi-national corporation with a strong balance sheet – we remain true to our formative entrepreneurial roots. Our commercial success comes through financing our teams to take big risks – and challenging them to work in small autonomous groups to solve complex problems. Each product team is supported by seasoned sales, creative, legal, and business development teams maximizing the probability of commercial success. At airG, we are not afraid of building products that may fail – we're more afraid of missing opportunities by not trying. To learn more about airG – our exciting job opportunities, culture, benefits and perks – go to jobs.airg.com.

Company details

Company size51 - 200

Links

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Job description

airG is a pioneer in the mobile software industry having released its first mobile application in 2000. Since then, the company's products and services have been used by over 100 million consumers globally, generating more than $1 billion in revenues.

In this position, you will actively partner with our Business Development & Integrations teams to ensure our products are successfully launched and supported. You value the intricacies of seamless product integrations and understand that building strong relationships with your internal and external clients is the key to your success. This position must be based in Manila, Philippines, but will be fully remote (work from home). 

What you will do:
  • Understand external partners’ technical requirements and clearly convey them to the Integrations team
  • Work closely with the Business Development and Integrations team to optimize product launches and schedules
  • Provide status reports on ongoing technical work to internal groups and the business development team
  • Plan and track internal objectives and remove obstacles faced by our development team
  • Liaise and build relationships with telecom carriers to coordinate product integrations and ongoing technical support
  • Design, customize and document user experience flows and system interaction flows
  • Participate in technical discussions with external partners supporting both sales and development teams.
  • Promote new ideas, methods, or processes to the workplace to improve team performance
  • Perform internal and external reporting, projections, report analysis and marketing reviews
  • Be an advocate for both airG and external customers to ensure technical and support issues are escalated or resolved in a timely manner
  • Participate in product testing, bug hunting, and conduct technical investigations
  • Manage and coordinate product launches and related support activities
Who you are:
  • Minimum 2 years of experience in providing software product support with experience in integrations or project management
  • Comfortable multi-tasking in a changing environment while maintaining attention to detail and organization
  • Capable of identifying and anticipating problems
  • Must be comfortable having technical discussions with international clients (in English) 
  • Excellent communication skills both verbal and written
  • Fluent in English (Written and Verbal)
Some nice to haves:
  • General understanding of the software development lifecycle (waterfall & agile)
  • Experience and comfort with a variety of browser-based tools highly beneficial
  • Experience with product testing and conducting tutorials
  • Programming experience is a plus
  • Additional languages are a plus
This role is a remote (work from home) position, but must be based out of Manila, Philippines. #LI-Remote

We offer an attractive and competitive compensation package. For more information, please visit http://corp.airg.com/careers/
 
 

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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