Enterprise Technical Admin

Our US Partner is a fully remote, global creative branding agency specializing in trend-forward, sustainable merchandise. Our team of branded merchandise professionals partners with enterprise-level companies to design and brand merchandise at scale, while managing complex seasonal and long-term e-commerce stores, fulfillment and kitting projects, uniform and award programs, and large-volume retail initiatives.

We are seeking a highly organized and proactive Enterprise Technical Admin to provide administrative support across various functions within our enterprise team. This role will primarily focus on managing e-commerce communications, troubleshooting customer service issues, maintaining system updates (Shopify, Liftoff, etc.), and ensuring smooth daily operations. The Enterprise Admin Assistant will be essential in providing timely support to internal teams and clients, ensuring all systems and workflows run efficiently.

This is a full-time role, Night Shift, and on a Work from home set-up.

If you have the right skill set, this may be your opportunity to enter this fast- growing organization.

Essential Responsibilities:

• Manage and respond to e-commerce email inboxes, addressing customer service inquiries and escalating issues when needed.
• Proactively troubleshoot issues using available resources to find resolutions.
• Maintain and update systems (Shopify, Liftoff) for accurate order, inventory, and customer data.
• Coordinate with clients to address and resolve customer service issues, providing clear communication and follow-up.
• Support the team with daily administrative tasks, such as managing email correspondence and processing manual orders efficiently.
• Collaborate with internal teams to resolve production, fulfillment, and shipping concerns, ensuring quick and effective solutions.

Minimum Qualifications:

• Possess a strong knowledge of the eCommerce space, including experience with Shopify I Liftoff
• Experience with project management tools (e.g., Asana, Trello, etc.) is beneficial
• Strong knowledge of Google Suite
• Strong attention to detail and ability to prioritize tasks
• Flexible and open to changes in tasks and assignments
• Excellent written and verbal communication skills in English
• Strong time management skills and the ability to work independently