Director, IT Operations

Reports To: Executive Director, Head of IT

Join a team that cares for your community – and for you!

At Allergy Partners, we are dedicated to improving the lives of our patients through compassionate, personalized allergy and asthma care. As part of the nation’s largest allergy practice, our team combines the resources of a trusted network with the close-knit feel of a local office. We take pride in serving our community, building lasting relationships with patients and families, and being a trusted partner in their long-term health.

Within our practice, we foster a supportive and collaborative work environment where every team member plays a vital role in creating excellent patient experiences. Joining our team means being part of a workplace that values professional growth, teamwork, and a true commitment to making a difference both inside and outside the clinic.

Employee Benefits

Allergy Partners is happy to provide the following benefits for our employees:

Full-Time

• 401(k)
• Health Insurance
• Paid Time Off
• Paid Holidays
• Vision Insurance
• Health Savings Account (HSA)
• Dental Insurance
• Life Insurance
• Disability Insurance

COMPENSATION INFORMATION

Actual compensation may vary depending on job-related knowledge, skills, and experience.

Job Summary

The Director, IT Operations is responsible is responsible for the enterprise infrastructure technology roadmap, architecture, and operations. This position is operationally responsible for ensuring availability, integrity, scalability and security for all IS&T systems and technology infrastructure as well as a highly effective and efficient service management function. Reporting to the Executive Director-Head of IT, the Director, IT Operations is a key leadership role who will direct the teams in charge of network services, infrastructure management and monitoring, cyber security, end user service management and new practice acquisitions and moves.  The role is a forward-looking technology leader who can develop an infrastructure and operations strategy and drive it through to execution and support. This role works closely with the CIO and peer IS&T leaders in designing and executing the technology roadmap.

Key Responsibilities

• A key member of the CIO’s leadership team that is responsible for delivering information services, delivering business value by improving outcomes, experiences and team efficiencies in a transparent and cost efficient way, while creating a positive and engaging work environment
• Attract, develop, and lead high performing infrastructure and operations technology professionals to ensure the reliable delivery of IS&T services.
• Drive a culture of continuous improvement to improve quality, efficiency and standards
• Responsible for the development and implementation of a strategic, long-term technology infrastructure strategy and roadmap to ensure our ability to deliver services enabling exceptional patient care
• Accountable for the development and implementation of a Cybersecurity Program that meets the needs of Allergy Partners according to industry standard methods (e.g. NIST: Educate, Protect, Detect, Identify, Respond and Recover). 
• Define architectural guidelines and implement service monitoring across all platforms to ensure high availability and disaster recovery capabilities
• Leads the IT Service Management team to ensure our processes support our teams’ ability to delivery in a secure, compliant and effective manner
• Operationally responsible for ensuring the availability, integrity, scalability and security for all IS&T systems and technology infrastructure
• Oversight and management of outsourced agreements
• Develops and organizes policies and procedures for the development and secure use of technology infrastructure systems, capabilities and services
• Ensure cost-effective design, development, integration, implementation and maintenance of new services, equipment, and systems in support of business objectives
• Negotiate IS&T related contracts to ensure cost-effective agreements are achieved, interests are protected and business value is added
• Monitors trends, developments and best practices in technology infrastructure in anticipation of changing requirements, expectations and opportunities; assesses technical, financial and organizational implementation

Other Responsibilities

• Maintains patient confidentiality; complies with HIPAA and compliance guidelines

established by Allergy Partners.

• Completes all assigned AP training within designated timeframes.
• Complies with Allergy Partners and respective hub/department policies and reports incidents of policy violations to a Supervisor/Manager/Director, Department of Compliance & Privacy or via the AP EthicsPoint hotline.
• Maintain compliance with all policies and procedures, actively participate in enforcement of all ongoing Cybersecurity efforts to ensure safe and secure IT systems for all employees and clients at Allergy Partners. Remain vigilant and aware of new threats and assist the company by fulfilling an active role in observing, enforcement and reporting of cybersecurity incidents.
• Other duties as assigned.