SD Solutions

On behalf of BPW, SD Solutions is looking for a talented Account Associate

SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer.

Responsibilities:

Customer Outreach & Relationship Management

• Make consistent outbound calls to assigned accounts, including active, dormant, and unqualified accounts
• Conduct discovery to understand each customer's fleet composition, purchasing patterns, and end market
• Follow up on all open quotes, abandoned carts, and inbound inquiries within defined service levels
• Serve as the primary point of contact for your accounts on order, pricing, and availability questions

Account Strategy & Territory Management

• Segment your book by revenue potential and build a prioritized call plan
• Identify cross-sell and upsell opportunities based on purchase history and product adjacencies
• Build account-specific growth plans for top-tier customers
• Track competitive pressure and pricing dynamics in your geography and report findings to BPW leadership

CRM Discipline & Data Hygiene

• Log every customer interaction in BPW's CRM with accurate notes, next steps, and follow-up dates
• Maintain clean, complete, and current account records including contacts, addresses, and account status
• Correct bad data as you encounter it rather than working around it
• Use CRM reporting to manage your own pipeline and activity levels
• Adhere to BPW data handling, access, and confidentiality requirements at all times

Email & Communication Consistency

• Execute structured email follow-up sequences alongside phone outreach
• Write clear, professional, error-free customer communications using BPW-provided email
• Maintain consistent cadence so no account goes untouched beyond its assigned interval

Product & Market Learning

• Build working knowledge across a broad and growing catalog of parts and vendor lines
• Learn the operating realities of the end markets we serve, including fleets, service centers, municipalities, and dealers
• Stay current as new vendors, categories, and SKUs are added

Requirements:

• 2+ years in a phone-based sales, inside sales, or account management role with direct customer-facing responsibility
• Demonstrated comfort with high-volume outbound calling and cold or semi-cold outreach
• Working proficiency with a CRM and a track record of disciplined activity logging
• Strong written and verbal English communication skills with a professional phone presence
• Proven organizational skills and the ability to manage a large book of accounts without dropping follow-ups
• Reliable high-speed internet, quiet dedicated workspace, and headset suitable for continuous calling
• Ability to work core U.S. business hours aligned to the assigned territory time zone
• Ability to work independently and hold yourself accountable to activity targets without daily supervision
  

Preferred Qualifications:

• Experience in distribution, industrial, automotive, or heavy-duty parts
• Familiarity with NetSuite, Shopify, or similar ERP and e-commerce platforms
• Experience selling technical or catalog-based products
• Bilingual English and Spanish
  

About the company:

A national distributor of OEM and aftermarket replacement parts, safety equipment, and maintenance supplies for school bus fleets. With over 30 years of industry experience, the company serves school districts, transportation directors, and fleet maintenance teams — offering a broad product catalog spanning body parts, HVAC, electrical, mirrors, seating, and special needs equipment, with fast nationwide shipping.

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