Technical Account Manager - LATAM

Build a great career with Socradar

SOCRadar’s mission is to empower organizations to proactively prepare against evolving cyber threats. Businesses around the world are increasingly relying on SOCRadar’s attack surface management and highly-automated, extensive threat intelligence to gain visibility into dark web, surface web and deep web issues. SOCRadar users leverage our expertise and investment in scalable, innovative Extended Threat Intelligence (XTI) solutions to protect their most valuable assets: brand reputation, employees, customers and overall business operations.

What will Technical Account Manager do

As a Technical Account Manager, you will be the primary technical contact for a portfolio of customers after onboarding. You will help customers successfully adopt and use the SOCRadar platform by understanding their environment, answering technical questions, sharing best practices and providing proactive guidance throughout their customer journey. Working closely with Customer Success Managers, Account Managers, Product, Support and Threat Intelligence teams, you will help customers overcome technical challenges, improve platform adoption and identify opportunities to maximize value. Success in this role comes from building trust, taking ownership and creating long-term customer relationships.

Responsibilities

• Become a trusted technical advisor for your assigned customers.
• Lead customer onboarding and technical enablement sessions.
• Deliver product demonstrations, technical workshops, QBRs and Proof of Value presentations.
• Understand each customer's business objectives, security priorities and technical environment.
• Provide best practices for deploying and using the SOCRadar platform.
• Monitor customer adoption and platform usage, identifying opportunities to improve engagement.
• Proactively identify technical risks and work with customers to address them before they become larger issues.
• Answer technical questions and provide guidance on platform capabilities and cybersecurity best practices.
• Configure integrations and support customer deployment activities.
• Partner with Customer Success Managers and Account Managers to support renewals, customer growth and long-term success.
• Identify opportunities for additional products or capabilities based on customer needs.
• Coordinate with Product, Engineering, Threat Intelligence and Support teams to resolve customer issues efficiently.
• Represent customer feedback internally and help improve both the product and overall customer experience.
• Research customer industries and regional cyber threats to provide relevant recommendations.
• Take ownership of customer issues and follow them through to resolution.

What We're Looking For

• 5+ years of experience in Technical Account Management, Solutions Engineering, Pre-Sales or a similar customer-facing technical role.
• Experience working in cybersecurity, networking or enterprise software.
• Good understanding of cybersecurity fundamentals and a willingness to continuously learn about Cyber Threat Intelligence and Attack Surface Management.
• Strong communication and presentation skills.
• Comfortable speaking with both technical users and business stakeholders.
• Customer-first mindset with excellent problem-solving skills.
• Strong organizational skills and attention to detail.
• Ability to prioritize, manage multiple customers and work effectively across teams.
• Fluent in English and Spanish. Portuguese is a plus.

Nice to Have
Experience with one or more of the following:

• Cyber Threat Intelligence (CTI)
• Attack Surface Management (ASM)
• Digital Risk Protection (DRP)
• Threat Hunting
• Incident Response
• SIEM / SOAR platforms
• API integrations
• MSSP environments
• MEDDICC or similar customer engagement methodologies

What does SOCRadar offer teammates?

• Talented and Experienced Teammates,
• Private Health Insurance,
• Remote working environment
• SOCRadar Academy E-learning Platform,
• Birthday Month Day off