Technical Account Manager

Salary Range: US$3,000 - US$3,500 
Role overview

We are a NYC-based company looking for a fully remote Account Manager located in Beirut, Lebanon.
The Technical Account Manager is the primary point of contact for a portfolio of childcare and early years clients. This is a relationship-led role that requires strong operational discipline and deep digital expertise. You aren't just managing a calendar; you are a strategic partner who understands the "how" and "why" behind digital performance.

Your mission is to build trust, protect delivery quality, and keep every account moving forward with clarity. You will translate business goals into practical marketing plans, coordinate internal specialists, and ensure clients feel supported, informed, and confident in our digital work.

Key outcomes

1. Clients stay with us longer because they feel understood, guided, and well looked after
2. Campaigns are delivered on time with clear priorities and minimal rework
3. Clients understand what we are doing, why we are doing it, and what is happening next
4. Performance is reported honestly with insights and clear recommendations
5. The internal team is protected from chaos through good planning and strong communication

Responsibilities

• Own the client relationship from onboarding through renewal
• Run structured onboarding to understand the nursery’s priorities, capacity, location, fee structure, and enrolment goals
• Turn goals into a clear marketing plan and translate that plan into deliverable tasks for the team
• Lead client calls and meetings with confidence, strong agenda control, and clear follow ups
• Coordinate work across paid media, creative, copy, SEO, web, and strategy
• Keep the client informed without overwhelming them, balancing transparency with simplicity
• Track performance and provide reporting that is accurate, meaningful, and actionable
• Manage budgets and ensure paid media spend aligns with lead targets and seasonal demand
• Spot issues early such as low lead quality, slow follow up, weak enquiry handling, or limited nursery capacity and raise them with solutions
• Protect delivery by managing scope, avoiding last minute requests, and controlling priorities
• Upsell and cross sell when it is genuinely in the client’s best interest
• Work closely with leadership on retention, renewals, and account growth
• Maintain clean documentation including notes, actions, timelines, and campaign plans

What great looks like in this role

• Digital Fluency: You can speak confidently about paid advertising, basic funnel metrics, and the technical realities of digital lead generation.
• Industry Knowledge: You can speak fluently about the realities of nurseries, occupancy, and parent decision-making.
• Composure: You are calm and structured even when a client is stressed.
• Boundaries: You make clients feel cared for while protecting the team’s scope and priorities.

Skills and experience

1. Must have proven digital expertise and experience managing client accounts in a marketing agency environment.
2. Strong communication skills with the ability to handle difficult conversations.
3. Confident project coordination with an eye for detail.
4. Commercial awareness (retention, margins, and growth).
5. Experience in education, childcare, or local lead generation is a strong advantage.

Personal qualities

• Warm, professional, and genuinely client-centered.
• Highly organized and naturally dependable.
• Assertive when needed but always solutions-focused.
• Curious, coachable, and calm under pressure.

You will be part of a specialist agency focused entirely on helping nurseries and childcare settings grow sustainably. We care about doing the fundamentals exceptionally well, communicating clearly, and delivering work that genuinely improves enquiry volume and enrolments. You will be supported by a team of specialists and expected to lead accounts with maturity, structure, and care.

To hasten the process, please send in your application to [email protected] with your updated resume in PDF format and cover letter.