Customer Service Agent English Speaker - Night Shifts (m/f/d)

Job Description

At SIXT, we keep the world moving — and our international Customer Service & Sales Team is at the heart of it all. As an English-speaking Customer Service Agent (m/f/d), you'll be the friendly voice and helping hand that ensures every customer, from families heading on holiday to business travellers racing to meetings, gets the premium experience they deserve. This is a fully remote position with a night-shift schedule from 6pm to 8am, giving you the flexibility to work when the world slows down. If you have a passion for people and a customer-first mindset, this could be the perfect ride for you. Apply now and join Team Orange!

YOUR ROLE AT SIXT

• You are the first point of contact for our customers, advising them on bookings, rental agreements, complaints, and invoices
• You support business and private customers by phone and email, helping them navigate online booking systems, make reservations, and find the right solution for any issue
• You approach every interaction with a sympathetic ear and a solution-oriented mindset, offering customers a full-service experience
• You collaborate closely with other departments to deliver the best possible service and drive customer satisfaction and loyalty

YOUR SKILLS MATTER

• Language You are fluent in English (written and spoken) with a clear and confident way of expressing yourself
• Availability You are available to work fully remotely from Portugal in rotating shifts from 6pm to 8am
• Experience You enjoy customer contact and handle challenging situations with professionalism and warmth — prior experience in customer service, a call centre, or BPO environment is required 
• Soft Skills You are organised, communicative, resilient under a heavy workload, and highly dependable
• Team Spirit You thrive in international teams and value the exchange with colleagues across different backgrounds
• Tools You are comfortable working with MS Office programs, especially Outlook, Word, and Excel

WHAT WE OFFER

• Generous Time Off Enjoy 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per year
• Work-Life Balance Benefit from a remote working model
• Permanent Contract & Competitive Compensation Our employment contract is permanent from the start. Enjoy above-average compensation with performance-related bonuses 
• Great Employee Benefits Access discounts on SIXT rent, share, ride, and SIXT+, along with partner discounts
• Training & Development Participate in training programs designed for your personal growth and development
• Health & Well-being Private health insurance to support your well-being, plus the Coverflex advantage system

Additional Information

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!