German Speaking Agent Replacement Reservation (m/f/d) - 100% Remote

Job Description

Are you passionate about helping people in their most challenging moments and turning stressful situations into positive experiences? At SIXT, we are looking for someone like you: an empathetic, solution-driven, and customer-focused professional ready to join a dynamic international team and make a real difference — every single day, from anywhere in Spain

YOUR ROLE AT SIXT

• In case of breakdowns and accidents, our team ensures that private customers quickly and easily receive a replacement vehicle
• You work closely with insurance and roadside assistance companies, processing their orders promptly and in a customer-oriented manner
• You handle inbound and outbound communication via email and phone, providing seamless support throughout the process
• You create orders and reserve the requested vehicles accurately and efficiently
• You act as the key point of contact for customers during stressful situations, delivering calm and effective solutions
• You contribute to a collaborative, international remote team committed to service excellence

YOUR SKILLS MATTER

• Customer Orientation You have an excellent ability to understand and anticipate customer needs, ensuring satisfaction with every interaction
• Language Proficiency You are fluent in German and English; additional languages such as Spanish, French, Italian, or Dutch are a plus
• Effective Communication You are open-minded, communicative, and confident in both written and verbal exchanges
• Flexibility You can adapt to a dynamic work environment, including availability for night shifts (22:00–06:00h)
• Teamwork & Collaboration You work effectively within an international team, fostering cooperation and a positive working atmosphere
• Solution-Focused Mindset You quickly identify problems and propose effective solutions, ensuring service continuity and customer satisfaction

WHAT WE OFFER

• Permanent Contract A stable project with real opportunities for progression
• Attractive Salary and Professional Growth Opportunities Competitive salary of €21,600 gross/year (12 payments), plus €60 telework allowance and a 30% night shift premium for hours between 22:00–06:00h, with professional development opportunities in an international environment
• Flexible Remote Work Model Work from anywhere in Spain with flexible working hours
• Work-Life Balance Enjoy a day off for your birthday and additional vacation days for your SIXT anniversary
• Flexible Compensation Benefit from private health insurance, childcare support, and/or a restaurant card
• Exclusive Employee Benefits Discounts for family and friends on SIXT rentals, plus offers on hotels, stores, Gympass, business schools, and more

At SIXT, we use artificial intelligence tools in our selection processes The first phase of the process is a phone call made by Clara, our AI assistant, designed to offer you an agile and flexible experience from the very first contact If you are unable to answer the call at the time it comes in, you can propose an alternative time to Clara. If you prefer this call to be handled by a member of our team, you can also request this directly when Clara contacts you

Additional Information

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!