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Stardex (YC S21) - Support Engineer

Role overview

Qualifications

  • ~2 years of experience
  • Solid React experience
  • Comfortable with TypeScript
  • Reading/writing SQL to debug issues

Responsibilities

  • Pick up customer questions and bug reports from Slack
  • Diagnose and fix reported issues
  • Use AI tools to enhance productivity
  • Collaborate with the support lead on customer relationships

Key facts

Other skills

  • Problem Solving
  • Communication

About the company

Silver.dev logo

Silver.dev

Staffing & Recruiting

Silver.dev is an Engineer-founded agency that helps Argentine and Uruguayan talent connect with startup jobs in the US. We provide sourcing services for companies (https://silver.dev/companies) and career coaching services for engineers (https://silver.dev) Follow us to stay up to date on job postings, career advice, and more.

Company details

Company typeStartup
IndustryStaffing & Recruiting
Company size2 - 10

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Job description

Stardex

Stardex is an AI-native ATS and CRM built specifically for executive search firms. We're backed by Y Combinator. Our customers are boutique and mid-market retained search firms running their whole business on us, and we need someone who keeps them unblocked day to day.

We're a team of five. You'd work US hours, partner closely with our support lead, and report into the founders.

What you'll actually do

  • Pick up customer questions and bug reports from Slack, go into their account, figure out what's going on, and get it resolved

  • Most of this is diagnosing and fixing. A customer says "this isn't working," you find out why and either push a fix or loop in the right person

  • Reach for AI tools (Claude Code, Cursor, etc.) by default to move fast. This is core to how we work, not a nice-to-have

  • Work alongside our support lead, who owns the customer relationship. You bring the technical depth they don't have.

  • Over time, if you're spotting product ideas and shipping, this can grow into a product engineering role. Not the priority on day one, but the path is real

Who you are

  • ~2 years of experience. You don't need to be senior, but you can debug, figure things out, and work independently without a lot of hand-holding

  • You over-communicate. This matters more than anything else in this role. You ask when you're stuck, you follow up, and you keep founders and teammates in the loop. A lot of your work won't come pre-defined, and you're comfortable in that gray area

  • Solid React experience. You'll be in the frontend pushing fixes, so this one's a hard requirement

  • Comfortable with TypeScript and reading/writing SQL to debug issues (we run Postgres, but being technically sharp matters more than the exact stack)

Why Stardex

  • Small team, real ownership, and you'll learn a ton about AI, SaaS, and how the recruiting industry actually works

  • You work directly with the founders

  • We'll give you whatever you need to be productive

  • Opportunity to grow into a product engineer to add net new features, or own more backend infra.

Selection Process

  • Silver Recruiter Screening

  • Client Resume Review

  • Client Screening Interview

  • Client Technical Interview

  • Client Cultural Fit Interview

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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