About Us
Foundever® is the next-generation service leader reinventing customer experience (CX). Built on diverse and proven industry experience, we combine digital operations with a 150,000-strong, people-led workforce across +45 countries.
Each year we enable 3.3 billion conversations in +60 languages for more than 800 world-leading brands, helping them keep their brand promises in every moment that matters. AI-driven solutions integrated with deep human insight, power a unified experience ecosystem that delivers technology-enabled, people-led and insight-driven outcomes at scale. By blending human empathy with AI and automation, we simplify complexity, accelerate digital transformation and create measurable brand and business momentum for our clients
Job Summary
The VP of Business Development plays a pivotal role in prospecting and acquiring new Enterprise clients. This position offers a unique opportunity to leverage our expansive global presence to drive significant business growth. Position develops and presents business cases that showcase our diverse offerings to include CCaaS, DO and DA capabilities in domestic, offshore, and nearshore contact center and customer experience with the goal of acquiring new logo clients and enhancing our position as a leader in the CX industry.
Primary Job Responsibilities
- Develop client-specific and vertical strategies to win new business (logos) in Enterprise space.
- Generating leads and proactively prospecting and identifying new business (logo) opportunities leveraging social selling techniques, industry contacts focusing on core BPO and CX engagements.
- Act as a trusted advisor to client prospects by demonstrating a deep understanding of their business drivers, customer experience challenges and offer solutions utilizing persuasive and effective sales strategies.
- Manage a sales pipeline, ensuring consistent progress and achievement of sales targets.
- Leading the preparation and submission of responses to Requests for Proposals (RFPs) and Requests for Information (RFIs), collaborating with internal teams to develop compelling proposals that address clients needs.
- Staying informed about market trends and competitor activities.
- Leading negotiations to secure new business, ensuring favorable terms and conditions while adhering to organization policies and requirements.
- Protect company assets, systems, proprietary and confidential information in accordance with Foundever Associate Agreement.
- Proactively report actual or suspected ethics and compliance violations, vulnerabilities, security incidents and breaches in the confidentiality, integrity or availability of Information assets as per the Company’s policy.
Qualifications
- Bachelor’s degree or equivalent mix of education and work experience
- Proven sales performance; understand key players and trends, familiar with client pain points and solutions.
- Strong grasp of vertical specifics, including regulatory or market dynamics. Indepth understanding of the industry to be supported (i.e. Healthcare, BFSI, Collections, Retail, Tech, Telecom, Media, Back Office, Trust and Safety, Revenut Generation, Sales)
- Extensive network within the vertical, understand competitive landscape and can navigate complex sales cycles.
- Deep industry knowledge, including trends and forecasts; actively contributes to strategic discussions and solutions for clients.
- Foresight to understand the direction and vision of the company in the CX, DO and DA space.
- Developed innovative strategies or solutions that significantly impacted the vertical and client.
- Deep understanding of contact center operations and strategies for achieving key performance metrics in an enterprise sales role.
- Recognized by peers and clients as an industry expert; speaks at conferences- a plus.
- Possess excellent verbal and written communication skills, with the ability to articulate complex ideas and proposals effectively to diverse audiences.
- Collaborate effectively in cross-functions teams and contribute to a positive team culture.
- Ability to travel domestically and internationally up to 50%.
Pre Employment
Pre-employment Requirements
Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.
EEO Statement
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination
