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Transformation Project Manager (India)

Role overview

Qualifications

  • Bachelor’s degree in Business, Project Management, or a related field.
  • Minimum of 2 years of Project Management experience.
  • Proven track record in managing diverse projects, particularly in transformation, process improvement, or technology initiatives.
  • Strong leadership, stakeholder engagement, and communication skills.

Responsibilities

  • Lead the end-to-end management of projects within the Global Transformation Programme and other strategic initiatives.
  • Develop, monitor, and adjust comprehensive project plans to ensure alignment with project goals and organizational priorities.
  • Coordinate cross-functional teams, fostering collaboration and accountability to achieve project milestones.
  • Identify and mitigate project risks, proactively addressing issues to minimize their impact.

Key facts

Other skills

  • Leadership
  • Problem Solving
  • Strategic Planning
  • Communication
  • Collaboration
  • Proactivity

About the company

Foundever logo

Foundever

Customer Experience & Contact Centers

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Get to know us at www.foundever.com

Company details

Company typeLarge
IndustryCustomer Experience & Contact Centers
Company size10001

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Job description

 

Join the Global Transformation Team at Foundever, where we are seeking two energized and motivated individuals to strengthen our Project Management expertise.

We take pride in structuring complex topics and breaking them down for diverse stakeholder groups, both internally and externally.

 

 

Position Overview: 

As a Project Manager, you will be responsible for planning, executing, and delivering initiatives within the Global Transformation Programme, as well as other key projects across Foundever. Your role will be crucial in ensuring projects are completed successfully, within scope, on time, and on budget, all while supporting Foundever’s transformation and continuous improvement efforts.

 

Key Responsibilities:

  • Lead the end-to-end management of projects within the Global Transformation Programme and other strategic initiatives.
  • Develop, monitor, and adjust comprehensive project plans to ensure alignment with project goals and organizational priorities.
  • Coordinate cross-functional teams, fostering collaboration and accountability to achieve project milestones.
  • Identify and mitigate project risks, proactively addressing issues to minimize their impact.
  • Provide regular and transparent updates to stakeholders at all levels, effectively communicating progress, challenges, and outcomes.
  • Promote and implement best practices in project management, capturing and disseminating lessons learned.
  • Ensure all projects adhere to Foundever’s policies, procedures, and quality standards.
  • Support change management activities to enhance the adoption of new processes, technologies, or ways of working.
  • Facilitate project meetings and workshops, ensuring effective documentation and follow-up on action items.

 

Skills & Qualifications:

  • Bachelor’s degree in Business, Project Management, or a related field.
  • Minimum of 2 years of Project Management experience.
  • Proven track record in managing diverse projects, particularly in transformation, process improvement, or technology initiatives.
  • Strong leadership, stakeholder engagement, and communication skills.
  • Proficient in project management tools (e.g., Smartsheet, MS Project, Asana, Trello).
  • Demonstrated ability to manage multiple priorities in a dynamic environment.
  • Project Management certification (PMP, PRINCE2, or similar) is a plus.
  • Change management experience or certification is advantageous.

 

Key Competencies:

  • Strategic Planning
  • Leadership
  • Change Management
  • Collaboration
  • Problem Solving
  • Results Orientation
  • Proactivity

 

Work Environment:

  • Competitive compensation package with a  salary range of 2,744,825  to  3,843,105  INR per annum,  DoE
  • Excellent learning and development opportunities in AI, technology, and the evolving BPO landscape.
  • Opportunities for growth within an expanding team.
  • Flexible working arrangements: fully remote or hybrid options available.
  • Possible global travel, though not frequently expected.

 

Continue your journey with Foundever and help drive impactful transformation initiatives that will shape the future of our business

 

 

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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