Customer Care Specialist, Direct Banking - Full Time

We’re on the lookout for Full Time Customer Care Specialists who genuinely care about having real, meaningful conversations with our customers. We're interested in speaking to candidates who want to grow their career with us. At CommBank, we believe in rewarding your development and performance.

Key Aspects of The Role:

• Location: Level 8 357 Collins St Melbourne
• Available shifts will be full time 38 hours per week

• A number of rosters are available Monday to Sunday. Shifts will either be 12:15 – 20:30 or 10:15 – 18:30.

Pease note you must be able to accommodate shift changes within 2 hours of your assigned shifts start and finish times & you must be able to commit to this roster for 12 months.

Training:

• Training will run for 5 weeks, Monday - Friday 9:00am – 17:00
• Training is a compulsory component and will be a mix of in person and virtual for the first 3 weeks. Please ensure you can attend all training sessions before applying.
• Following the initial 5 weeks, you’ll continue to learn on your regular roster, to ensure you’re set up for success.
• Training Start date will be 21 September 2026

Do Work That Matters

We like to say that the Direct Banking team is at the heart of the best Retail Bank in Australia, and we're there for our customers when they need it most. You'll be joining a team of passionate people who have a genuine respect and care for one another. Our Team Leaders will support your development and help you grow. That's what makes Direct Banking so special.

See Yourself in Our Team

Our Customer Care Specialists are the friendly voice our customers hear when they contact us on a broad range of everyday banking enquiries.

You’ll leave a lasting impression on your customers by providing friendly, personal and efficient service.

You’re empathetic and resilient. By walking in our customer’s shoes you’ll ask the right questions to understand what they really need and find them the best solutions. You’ll do your very best to resolve all enquiries on the first call and you’ll achieve this by communicating, listening and learning.

Your Development

In addition to training, we offer an 18 month development program to upskill and develop your Customer Care capabilities. Our 4 tier development program will see you broaden your skills across multiple banking products to help enhance the customer experience, with remuneration increases for each tier you reach.

We value the hard work our team put in to create an exceptional customer experience, so we want to do the same for you!

Work from home with us

These positions have been designed so you can successfully perform your role in the comfort of your own home. All you need is a designated work area, and a connection to the internet, then leave the rest to us.

Our interactive “Hub” days will help you stay connected and engaged as a team, occur once every fortnight in our Launceston office. You will attend these fortnightly hub days to connect and outside of this you can work from home.

Please note that our application journey includes a short, gamified assessment and video interview question. This is designed to be able to complete from any device including mobile. On application you will receive an email with a link to complete, and you will need to do so within 48 hours.