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Customer Care Representative (Bilingual)

Role overview

Qualifications

  • High School diploma or GED may be required depending on facility
  • Excellent verbal and written communication skills in English and French
  • Excellent organizational skills, including ability to multi-task and prioritize workload
  • Proficient computer skills, including Microsoft Office Suite

Responsibilities

  • Invoice and verify accounts accurately and in a timely manner
  • Verify inbound receipts for accuracy
  • Develop and maintain customer relationships in a professional manner
  • Serve as first point of contact to resolve customer issues

Key facts

Hard skills

Other skills

  • Customer Service
  • Microsoft Office
  • Organizational Skills
  • Multitasking
  • Communication

About the company

Lineage Logistics logo

Lineage Logistics

Cold Chain Logistics

Lineage is one of the world’s leading temperature-controlled industrial REITs and integrated solutions providers with a global network of over 480 strategically located facilities, totaling nearly 2.9 billion cubic feet of capacity across countries in North America, Europe, and Asia-Pacific. Coupling industry-leading expertise in end-to-end logistical solutions and innovative technology, Lineage partners with the world’s largest food and beverage companies to increase distribution efficiency, advance sustainability, minimize supply chain waste, and, most importantly, help feed the world. In recognition of the company’s leading innovations and sustainability initiatives, Lineage has been named a CNBC Disruptor 50 Company for three consecutive years, twice named a US Best Managed Company, named the No. 1 Data Science company, and 23rd overall, on Fast Company’s list of The World’s Most Innovative Companies, and was included on Fortune’s Change the World list. Nasdaq: LINE

Company details

Company typeSME
IndustryCold Chain Logistics
Company size10001

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Job description

Shift: Monday to Friday from 8am to 4:30pm

This is a remote opportunity, with the possibility of transitioning to a hybrid or onsite role based on the company’s needs.

Perform customer service duties such as processing customer orders, tracking product availability, and handling any issues on customer inquiries in a timely manner.

Job Description

KEY DUTIES AND RESPONSIBILITIES

  • Invoice and verify accounts accurately and in a timely manner

  • Verify inbound receipts for accuracy

  • Develop and maintain customer relationships in a professional manner

  • Generate customer reports per customer request (i.e. weekly, monthly late/bill reports)

  • Coordinate availability of product and schedule for daily shifts with warehouse team

  • Coordinate with Operations on special client requests; expediting when necessary 

  • Serve as first point of contact to resolve customer issues

  • Maintain and file documentation in organized and comprehensive way

  • Partner with Inventory and Operations to research inventory discrepancies and misplacements 

MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)

  • High School diploma or GED may be required depending on facility

  • Excellent verbal and written communication skills in English and French is a requirement

  • Excellent organizational skills, including ability to multi-task and prioritize workload

  • Proficient computer skills, including Microsoft Office Suite

  • May be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.
 
Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all local laws that prohibit workplace discrimination and unlawful harassment and retaliation.  Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status.  We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Benefits
Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, RRSP matching and paid time off.

Privacy Notice (French Version)

Avis de Confidentialité (Version Française)

(English version linked at the bottom of the page)

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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