Director of Brand and Communications

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

Following Stord’s recent $250M Series F at a $3B valuation, we are entering a new phase of scaled growth, expanding our category leadership in modern commerce infrastructure and accelerating how we tell our story to the market.

The Director of Brand and Communications is the architect of how Stord shows up in the world. Reporting directly to the VP of Marketing, you will own Stord’s brand strategy, brand studio, content, PR, and corporate communications: the full stack of how we tell our story, build our reputation, and earn the trust of DTC founders, ecommerce leaders, and the broader commerce ecosystem.

This role is for a builder who operates fluently across strategy and execution. You have strong opinions about what great brand looks like, a track record of turning positioning into compelling creative and editorial work, and the credibility to lead a studio team while managing agency and media relationships. You understand that brand and demand are not in opposition, they are mutually reinforcing, and you build programs that prove it.

You will play a key role in shaping and scaling Stord’s external narrative during a period of rapid growth, ensuring consistency, clarity, and differentiation across every audience and channel.

You’ll partner closely with Product Marketing, Demand Generation, and Sales to ensure Stord’s brand narrative is cohesive, credible, and commercially effective across every touchpoint.

What You’ll Do:

Brand Strategy & Identity

• Own Stord’s brand strategy, visual identity, and narrative, ensuring consistency and differentiation across all channels and audiences

• Translate Stord’s positioning into a clear, compelling brand voice and point of view that resonates with mid-market DTC founders and ecommerce operators

• Serve as the internal steward of the brand, setting standards, educating the organization, and raising the bar for quality across every touchpoint

• Partner with Product Marketing to ensure brand narrative ladders into GTM messaging and positioning frameworks

Brand Studio

• Lead and develop Stord’s in-house brand studio, including designers, creatives, and content producers

• Set creative direction across campaigns, sales enablement, web, events, and product marketing assets

• Build scalable creative systems and workflows that enable high-quality output at the pace of a high-growth company

• Manage external agencies and freelance partners as needed to extend capacity and capability

Content

• Own Stord’s content strategy and editorial calendar across thought leadership, blog, video, social, and owned media

• Develop high-impact content that engages DTC founders and ecommerce leaders while driving brand affinity and organic pipeline

• Build scalable content production systems that balance quality, speed, and cost efficiency

• Ensure all content aligns with GTM messaging frameworks and reinforces Stord’s position as the operating system for modern commerce

PR & Communications

• Own Stord’s corporate narrative and external communications across press, analyst relations, social thought leadership, and executive visibility

• Build and manage relationships with key media outlets across ecommerce, logistics, and broader business/tech press

• Lead communications for major company milestones including product launches, partnerships, funding announcements, and executive updates

• Develop and execute Stord’s executive thought leadership program, positioning leadership as definitive voices in commerce infrastructure and logistics

Basic Qualifications:

Critical Competencies

• 10+ years of progressive marketing experience, including 4+ years in a brand leadership role, ideally within VC-backed, high-growth B2B SaaS or tech-enabled services

• Proven ability to build and scale a brand function from early-stage or underdeveloped foundations

• Deep fluency across brand strategy, creative direction, content, and communications, with the ability to operate at both strategic and executional levels

• Strong creative instincts and a well-formed point of view on design, messaging, and storytelling across formats and channels

• Experience leading and developing in-house creative or brand studio teams, with a track record of attracting and retaining top talent

• Demonstrated success building PR and media relationships that result in meaningful earned coverage

• Player-coach mentality—comfortable setting direction while rolling up sleeves when needed

• Exceptional storytelling ability and executive presence, with the ability to represent the brand internally and externally

Leadership Competencies

• Strategic Clarity: Translates complex positioning into simple, resonant narratives and connects brand strategy to commercial outcomes

• Builder’s Mindset: Thrives in ambiguity and builds scalable systems, processes, and teams from the ground up

• Creative Rigor: Maintains high standards for craft and quality while operating at the speed of a high-growth business

• Cross-Functional Influence: Builds trust across Sales, Product, Marketing, and Executive teams; drives alignment without authority

• Customer Obsession: Anchored in voice-of-customer insights, ensuring the DTC founder and e-commerce operator remain central to all brand and content decisions

Bonus Points:

• Experience in e-commerce SaaS, logistics, or commerce infrastructure platforms