Logo for MTAB Technology Center PVT LTD - MTC

CRM Admin Intern

Role overview

Qualifications

  • Bachelor's degree preferred
  • Excellent communication skills, both verbal and written
  • Strong problem-solving abilities and a customer-focused mindset
  • Knowledge of customer relationship management (CRM) software

Responsibilities

  • Managing the CRM system, including user permissions, workflows, custom objects, and profiles
  • Providing support and troubleshooting for users, including answering questions and resolving issues
  • Analyzing data to gain insights into team productivity, effectiveness, and operation
  • Working with other teams to capture business requirements and implement CRM solutions

Key facts

Other skills

  • Problem Solving
  • Collaboration
  • Training And Development
  • Communication
  • Social Skills

About the company

MTAB Technology Center PVT LTD - MTC logo

MTAB Technology Center PVT LTD - MTC

E-Learning / EdTech

MTAB Technology Center Pvt Ltd (MTC) was established in 2011 to focus on skill development, training, upgradation and maintenance of Advanced Manufacturing Technologies like CNCs, Robotics, Mechatronics and Automation equipment in general, so as to upskill the Indian engineering student base as well as the workforce to be ready for Industry 4.0. MTC’s incorporation has been timely. India’s fast-paced growth and the focus on ‘Make in India’ has moved the spotlight firmly on Manufacturing as a sector. Today, as a pioneer in this field, MTC serves the upskilling and training needs of both academia and corporate India in the areas of advanced manufacturing technology such as CNC, Robotics, Automation, FMS/CIM, CAD/CAM and virtual reality software. MTC also serves many leading engineering and technical training institutions abroad, and includes both indigenous and imported systems in its curriculum. MTC adopts globally accepted and recognized training methodologies in tune with industry requirements. All course content is designed after much study and research and is based on contemporary technologies and inputs from industry experts. Content is constantly updated to suit emerging trends, and also customized to suit different needs.

Company details

IndustryE-Learning / EdTech
Company size11 - 50

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Job description

This is a remote position.

This is a remote position.

Excited to join the world of customer support? Apply now for the CRM ADMIN position at MTC!


Abhyaz is seeking a dedicated CRM ADMIN  Executive who is passionate about delivering product  service. If you're ready to provide top-notch support to our customers and ensure their satisfaction, then this opportunity is for you.


Core Functional Responsibilities:

As a CRM administrator, you'll be responsible for managing and customising the CRM platform to meet the organization's needs. You'll also support users in using the system effectively. 
A CRM administrator's core responsibilities include:
  • System administration: Managing the CRM system, including user permissions, workflows, custom objects, and profiles 


  • User support: Providing support and troubleshooting for users, including answering questions and resolving issues 


  • Data analysis: Analyzing data to gain insights into team productivity, effectiveness, and operation 


  • Collaboration: Working with other teams to capture business requirements and implement CRM solutions 


  • Integration: Coordinating and supporting integrations with third-party apps, plugins, and tools 


  • Security: Setting up processes to manage and protect customer and business data 


  • Training: Providing training to administration, staff, and faculty 

General Responsibilities:

  1. Manage and organize office operations: Administrators oversee day-to-day operations, such as managing schedules, coordinating meetings, and handling correspondence. These ensure that your office environment is organized and efficient. 
  2. Maintaining records and databases: Administrators often handle sensitive information and maintain databases and records. Data accuracy, security and confidentiality are guaranteed. 
  3. Financial Management: Administrators can manage budgets, track expenses, and process invoices. We may also work with the finance department to ensure financial compliance.
  4. Staff support: Administrators can help with the hiring, onboarding, and offboarding process. We may also record employee records, administer benefits, and reconcile payroll. 
  5. Communication and Coordination: Administrators act as liaisons(a link for communication) for internal and external stakeholders. Facilitate communication between team members, departments, customers and suppliers. We may also assist you in preparing reports, presentations and other communications.

About Abhyaz Internships :




Abhyaz Internships are a 4-16 weeks remote opportunity designed to develop your professional acumen while you work on critical real time projects. You are expected to spend 25 - 30 hrs a week. Our team of mentors and industry professionals guide you through every step of the project for you to gain valuable hands on exposure.  We publish your work results in your online portfolio, allowing you to strengthen your professional resume and social media profiles, while showcasing your work to best position your talents for future opportunities.The outcomes will be byte-sized projects that will have to be delivered every week. Your outcomes will be reviewed and grade by peers and your supervisors. Interns who excel in their project may be offered a guidance and support to secure placements within reputable companies.




Hiring Process:


Steps                Process                                 Timeline

Step 1  -Job Postings on our Career page -    Friday

Step 2 - Call for Registration and Enrolment - Friday

Step 3  -Completing Portfolio Submissions - Next Thursday

Step 4  -Evaluation Process ends on Abhyaz platform -  Next Thursday

Step 5 - Interview & Job offer - Friday

Step 6 - Onboard – Accept our Job Offer and onboard - Monday


Internship Work Timings at Abhyaz

1. Full-Time Interns (11 AM – 5 PM)
        •        Must be fully available in the virtual office.
        •        Allowed to take scheduled breaks.

2. Part-Time Interns
        •        Slot 1: 11 AM – 2 PM
        •        Slot 2: 2 PM – 5 PM
        •        Interns must be present in the virtual office during their chosen slot.

3. Off-Time Batch (Flexible Work Hours)
        •        Must report to the virtual office between 5 PM – 6:30 PM.
        •        Work hours outside this period are flexible based on availability.
        •        Mentors will be available until 6:30 PM.
        •        Interns should provide task updates to the Project Management Executive.


Do follow us on  Linkedin   /  Twitter   /   YouTube



Requirements

Qualification:

Bachelor's degree preferred.

Excellent communication skills, both verbal and written.

Strong problem-solving abilities and a customer-focused mindset.

Problem-solving: 
  • The ability to analyze and solve problems
     


  • Interpersonal skills: 
    The ability to work with people of different technical skills
     


  • Communication: 
    The ability to communicate complex concepts clearly
     


  • Data management: 
    The ability to maintain accurate customer data
     


  • Project management: 
    The ability to manage projects
     You should also have knowledge of customer relationship management (CRM) software and technical skills.
    &

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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