Principal, Data Operations-HC

A career that makes a difference!

At Heller Consulting, an RKD Group company, we empower mission-driven organizations with technology strategy, CRM planning, implementations, change leadership, and data services. Heller was established in 1996 and is a registered B Corporation, recognized as one of a select group of businesses that meets the highest standard of verified social and environmental performance, public transparency, and legal accountability to balance profit and purpose. We’re proud that people from a range of backgrounds have chosen Heller as the workplace where they can make a difference. We’re committed to continually evaluating how to create an inclusive and diverse culture where everyone, including our clients, feels at home.

The Principal Analyst is responsible for deep, extensive analysis of customer requirements and customer data in support of our firm’s managed services. The Principal Analyst is deeply involved in requirements gathering for new customers, in analysis of large client datasets, and in the delivery of managed services for new customers during onboarding and for a short period thereafter. The Principal Analyst reports to the Data Services Business Lead.

RESPONSIBILITIES:

• Designing thorough, repeatable processes for new client onboarding and scaling those processes to maturity.
• Analyzing relational and unstructured datasets that may span hundreds of millions of records.
• Writing detailed engineering requirements for ETL pipelines, data integration packages, and other technical solutions.
• Performing extensive quality assurance analysis on data pipelines and data artifacts produced by internal teams.
• Streamlining analysis, requirements development, and quality assurance processes using automation and AI.
• Collaborating with customers in real-time to clarify requirements, share insights from analyses, and refining scope to support successful onboardings.
• Working closely with leadership, peers, and external teams to overcome complex data challenges that impact managed services delivery.
• Learning new tools, techniques, and technologies to support diversification and growth in our ability to serve clients’ complex needs.

PREFERRED SKILLS AND QUALIFICATIONS:

• Analytical thinking and reasoning
• Short-term project management
• Client relationship management
• Workload management and prioritization
• Aptitudes for training and mentorship
• Data analysis in SQL and Excel
• Familiarity with creating data workflows in one or more data workflow technologies
• Strong understanding of relational databases and the principles of managing data in databases
• Ability to learn new business processes and systems
• Ability to apply high-level business processes to newly learned tools, techniques, and technologies

LOCATION: Remote, U.S. Some limited, company-funded travel may be required to attend annual staff activities or larger team meetings.

WORKING HOURS: Our business operation requires employees to work in one of the four, continental U.S. time zones during regular, Mon-Fri business hours. 

Pay Range expected for the position: $90k-$110k annually.

(The position level and compensation for this role will be determined based on the market location, experience, job skills, and qualifications of the candidate)

RKD Group offers highly competitive compensation commensurate with experience, and a full range of benefits. 

RKD Group is an Equal Employment Opportunity employer. 

No sponsorships available for this position.