Account Manager-Heller Consulting

• Meeting regularly with customers to understand their service needs, the requirements for their campaigns, reports, and other digital and technology artifacts.
• Developing resilient relationships with customers that create trust, openness, and partnership between our firm and their organizations.
• Cross-selling and up-selling new services and solutions to customers when additional needs exist.
• Interpreting and clarifying customer requirements, which may be incomplete, translating those instructions into technical details and input required to deliver complex services.
• Supervising, shepherding, and driving communication for all deliverables to customers from across all departments.
• Continuously learning new tools, techniques, and solutions that drive data and technology transformation in our industry and for our clients.

• Strong, clear, professional communication, both written and oral
• Strong time management
• Analytical thinking and reasoning
• Data analysis in Excel
• General understanding of CRM software and digital marketing software
• Ability to learn new business processes and systems
• Ability to apply high-level business processes to newly learned tools, techniques, and technologies

LOCATION: Remote, U.S. Some limited, company-funded travel may be required to participate in annual staff activities or in-person team meetings.

WORKING HOURS: Our business operation requires employees to work in one of the four, continental U.S. time zones during regular, Mon-Fri business hours. 

Pay Range expected for the position: $40k-$60k annually.

(The position level and compensation for this role will be determined based on the market location, experience, job skills, and qualifications of the candidate)

RKD Group offers highly competitive compensation commensurate with experience, and a full range of benefits. 

RKD Group is an Equal Employment Opportunity employer. 

No sponsorships available for this position.