About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
Role Description and Mission:
At Agero, we are on a mission to transform the driving experience by combining cutting-edge technology with human-powered care. As our Director of Talent Acquisition, you won't just manage a function—you will architect a high-velocity talent machine that powers our business.
We believe that recruiting is a blend of data-driven science and empathetic human art. In this role, you will lead a dedicated team of recruiting professionals who discover, engage, and land the exceptional talent required to safeguard over 30,000 drivers every single day. Reporting directly to our Chief People Officer, you will lead with a tech-forward, human-first philosophy—leveraging advanced recruitment tech and analytics to eliminate friction, while obsessing over candidate experience, inclusion, and team growth.
What You'll Do/Key Outcomes:
- Empower a World-Class Team: Foster a supportive, transparent environment built on trust and growth. Your mission is to coach smart recruiters into elite talent advisors who love where they work.
- Treat Recruiting as a Product: Deploy a frictionless, modern tech stack (think AI automation, proactive CRM nurture tracks, and clean data integrations). Automate the mundane so your team has more time for high-impact human conversations.
- Obsess Over the Candidate Journey: Ensure that every single candidate who interacts with Agero—regardless of the hiring outcome—leaves with a deep respect for our brand. You will design elite, inclusive candidate experiences from first touch to onboarding.
- Consult on the Future: Partner closely with business leaders as a trusted strategic advisor. Use market intelligence and workforce performance data to proactively shape workforce pipelines rather than just reacting to open requisitions.
- Measure What Matters: Move beyond basic time-to-fill metrics. Dive deep into candidate sentiment (NPS), quality-of-hire variables, and funnel velocity to identify root-cause challenges, pitch agile experiments, and move the business needle.
- Amplify Our Employer Brand: Actively champion Agero’s story, values, and tech platforms (like Swoop) to build vibrant, diverse talent communities before the hiring need even arises.
Skills, Education and Experience:
- An Inspiring Leader: You have 3–5+ years of direct people management experience, with a passion for mentorship, talent architecture, and helping people unlock their potential.
- Experienced TA Operator: You bring 7–10 years of progressive, full-cycle recruiting experience, preferably in cultures that fuse high-growth tech with customer service excellence.
- Tech-Forward, Human-First: You are passionate about utilizing the latest AI and talent tech tools, but you never lose sight of the fact that recruiting is fundamentally an industry built on relationships, empathy, and human connection.
- Analytical & Scientific: You run towards data. You know how to leverage research and data intelligence to diagnose bottlenecks, test hypotheses, and justify your strategies to executive stakeholders.
- Agile & Resilient: You possess the grit and quick-thinking required to pivot talent strategies seamlessly in an ever-evolving market.
Hiring In:
- Massachusetts: Ability to collaborate hybrid-style, including working at least 1x per week at our Medford, MA headquarters to stay organically connected to our team and culture.
The anticipated closing date to submit applications for this role is August 15, 2026. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings.
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
