Product Manager MBSi

About Agero:

Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.

Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.

Role Description and Mission:

The Product Manager leads and executes complex product initiatives focused over the next 3-12 months.  Delivers high quality products on time and within budget that meet defined goals for the product.  Leads multi-functional teams to ensure product requirements are completed and technical requirements can be created.  Owns the product launch and full lifecycle management, including the identification and initial diligence into business or technology partnerships, gathering and prioritizing product and customer requirements, understanding the competitive marketplace and trends, developing a business case and pricing, and working closely with engineering, sales, marketing and support to ensure revenue and customer satisfaction goals are met.

Key Outcomes:

• Identify and seize opportunities, evaluate the market and competitive environment, for new products and product extensions over the upcoming 12-18 months
• Meet with internal partners (Sales, Network Development, Customer Care, etc.) to understand and prioritize their needs and translate their strategic business questions/concerns into projects or analysis as appropriate
• Develop business and product requirements, including timelines and dependencies
• Conduct quantitative and qualitative research to identify end customer needs
• Form product hypotheses, design test plans, and communicate learnings back into product development
• Develop the product roadmap, prioritize features, build consensus and set expectations with all relevant stakeholders
• Define methods and metrics for identifying success and failure, and iterate quickly
• Define and formally document the product strategy and roadmap
• Run beta and pilot programs with early-stage products and enhancements
• Perform product demos to internal associates and clients as needed
• Research appropriate business and/or technology relationships as related to development of product initiative.

EDUCATION:  Bachelor’s degree required, advanced degree preferred.   

EXPERIENCE:  4-7 years Product Management experience within the service industry, high tech or advanced CRM applications preferred. 3 years of progressively increasing project or management experience and responsibilities. Experience building and managing teams is a plus. Previous experience analyzing trends and market developments.  

SKILLS: 

• Service Oriented/Internal Customer Service
• Strategic Partner/Global Perspective
• Strategic Thinking
• Business or Technical Acumen
• Planning
• Continuous Improvement & Innovation
• Conflict Resolution
• Executive Presence
• Excellent written and verbal communication skills
• Performs a variety of tasks where a wide degree of self-solutioning is expected
• Needs a strong blend of project management, financial and technical aptitude
• Strong presentation skills
• Self-directed; requires minimal supervision on work products
• Detail-oriented with solid analytical skills
• Ability to foresee potential issues within the product life cycle, and to plan accordingly
• Ability to develop business relationships and partnerships as needed
• Influence cross-functional teams without formal authority
• Delivering products from new product concept to release
• Communicate complex product concepts in writing
• Detail oriented; ability to develop detailed requirements plans then execute on those plans
• Priority minded - ability to identify and execute on only the most important issues (stay focused)
• Sense of urgency - ability to know when to act quickly to proactively solve problems
• Effectively utilize available resources and delegates work to achieve objectives
• Innovative and passionate about making a difference
• Experience in product roadmap planning and execution
• Understanding of full product life cycle
• Ability to work independently, with limited direction

Hiring In

• United States: Arizona, California, Florida, Massachusetts, Tennessee, Texas

The anticipated closing date to submit applications for this role is 10/25/2026.

The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.

Life at Agero:

At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.

Benefits Built for Well-being: 

Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:

• Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
• Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
• Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
  • For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
• Family Support: Parental planning benefits to assist associates through life’s milestones.
• Bonus/Incentive Programs

Join Agero and experience a workplace that invests in your success both personally and professionally.

*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.

*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.