TransUnion
Debt Collection & Credit Services
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Team Overview
At TransUnion, this team operates in a welcoming and energetic environment that encourages collaboration, innovation, and agility through the use of new technologies and tools.Role Overview And Core Responsibilities
Perform due diligence examinations and investigations on more complex cases to support accurate membership and credentialing decisions.
Authenticate end users' permissible purpose and authorized uses based on applicable local government regulations and laws.
Assess certified intended use of requested services and/or products for more complex customers.
Conduct examinations and investigations using third-party tools and resources, as well as online research that may serve as compensating resources.
Determine, verify, and authenticate applicants' federal, state, city/municipal, and other government regulatory requirements, including requirements on international soil.
Assess and determine applicants' business legitimacy based on local government requirements by applicable country.
Support the enforcement of TransUnion credentialing policies and recommend amendments based on working experience and process observations.
Support the Lead/Manager with departmental initiatives, internal partner guidance, procedural updates, and multiple special-handling projects.
Document and maintain departmental processes while supporting QA accountability and providing clarification to the QA Team as needed.
Required Knowledge And Experiences
BA/BS in business, finance, or a related field; this foundation supports business information analysis, due diligence review, and legitimacy assessment. Equivalent relevant experience may be considered if aligned with business and credentialing requirements.
5+ years of prior professional work experience, preferably in a role requiring regulatory review, investigations, credentialing, compliance, or business legitimacy assessment.
Strong analytical and problem-solving skills to interpret business information, identify complex issues, determine when to escalate, and align decisions with business needs and local governmental regulations.
Independent judgment and decision-making ability to render membership approval/declination recommendations with limited oversight from a Supervisor/Manager.
Strong communication, customer service, multitasking, attention to detail, organization, follow-up, and teamwork skills to support fast-paced turnaround requirements and consistent quality outcomes.
Required Technical Skills
Proficient to advanced office computer skills for documentation, process maintenance, quality support, and day-to-day departmental execution.
Secure web navigation and online research skills to investigate applicant information while working within website terms and appropriate usage requirements.
Experience using third-party tools and/or resources for examinations, investigations, and credentialing research.
Ability to document and maintain departmental processes and support QA (Quality Assurance) accountability and clarification needs.
We're also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we're happy to support your career development and growth in:
Subject Matter Expert (SME) mindset in Credentialing, with the ability to broaden knowledge and become a trusted resource for the team.
Experience leading or supporting special-handling projects and departmental initiatives.
Ability to adapt to continual reprioritization while maintaining focus, flexibility, organization, and high-quality work.
Forward-thinking approach with consistent initiative to improve knowledge, skills, processes, and partnerships.
Strong interpersonal presence when interacting professionally with internal business unit team members and external business officers.
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TransUnion Overview:
At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.
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