Inbox Management Specialist (KC - 03072025 - FTIMS)

Position: Inbox Management Specialist

Number of hours: 40 hours/week
Schedule: BST 

Role Overview:

We are seeking a highly organized and proactive individual to manage inbox communication efficiently. This role requires someone who can respond quickly to inbound inquiries, nurture prospects, and ensure meetings are booked. While an understanding of fundraising for VC funds or corporate finance is beneficial, it is not mandatory. The ideal candidate has experience as an Executive Assistant, Sales Development Representative (SDR), or in a similar administrative role. A key part of the role is to learn the context and offering of each client to ensure responses are aligned, professional, and relevant to their business needs.

Key Responsibilities:

• Inbox Management & Lead Engagement:

• Rapid Response: Reply to positive responses within 1 hour or less to maximize booking rates.

• Warm Calling: If a prospect includes a phone number, call promptly to build rapport and secure the meeting.

• Lead Nurturing & Follow-Ups: Stay engaged with positive responders who have not yet booked a meeting, ensuring no opportunity is missed.

• Time Zone Considerations: Manage inbox coverage across multiple time zones (UK, EU, USA) to ensure timely responses.

• Inbox Prioritisation: Maintain a structured approach to inbox management, ensuring leads are addressed efficiently.

• Contextual Response: Learn the context and offering of each client to craft responses that are aligned with their business and communication style

Meeting Scheduling & Lead Coordination:

• Appointment Setting: Book and coordinate meetings from outbound Email and LinkedIn campaign efforts.

• High-Level Lead Qualification: Assess and qualify inbound and outbound leads. Lead Reporting: Provide regular status updates on lead progress and meetings booked.

Requirements:

• Experience: 2+ years in executive assistance, sales development, or a similar role.

• Familiar with Outreach Tools: SmartLead, Dripify, Apollo, and the like.

• CRM Proficiency: Familiarity with CRM systems (HubSpot, Salesforce, etc.). Technical Proficiency: Comfortable using Excel, Google Sheets, and Google Suite for tracking, reporting, and collaboration.

• Highly Responsive: Ability to react quickly and manage multiple communications.

• Organised & Detail-Oriented: Strong ability to prioritize and structure workload. Excellent Communication: Strong written and verbal skills.

• Comfort with Calling Prospects: Willing to make warm calls when necessary. Adaptability: Able to work across multiple time zones or as part of a global team to ensure timely responses.

• Client Understanding: Ability to quickly grasp each client’s business model, value proposition, and key messaging to ensure inbox communication is relevant and effective.