Partner Relationship Manager - Financial Institutions

This role requires an independent and confident person who will be responsible for the following tasks:

• Management and delivery of commercial initiatives and in-year financial performance goals for one of our largest existing channels
• Support Elavon’s wider European Banking and FI strategy, proving input and expertise from a UK market perspective to help develop, manage and grow existing bank partnerships
• Shared ownership of governance routines between Elavon and Bank Partner, with ongoing governance routines documented and meeting minutes captured accordingly
• Drive through the transformational changes required across the channel leveraging the support of both a significant resource & financial investment in functional capabilities. Oversight of prioritization and commercialisation of functional and technological deliverables, provided by other departments that support the new partnership
• Management of bi-annual customer feedback and proposition benchmarking processes, with responsibility for consolidating this information into succinct reports for internal stakeholders and external Bank Partner stakeholders
• Ensure project/action plans are in place from inception through to final delivery, holding action owners across both organisations to account all the way through the process
• Work in Partnership with shared-service colleagues (including Sales, Product, Marketing, Operations) within the organisation to ensure propositions and strategies are fit for purpose, feasible and executed on time
• Contribute to the development of the Business’ Short and Medium TermPlans to ensure timely delivery of plans in line with the deadlines of the planning cycle
• Role will have exposure and shared accountability for supporting core growth areas including New Business, Relationship Management, Back Book Strategy, and Digital & Partner Strategy
• Be a key face of the UK business in the Bank Partner channel ensuring strong relationships with key stakeholders to drive strategic growth

Competencies

• Collaboration – Build partnerships and promote a culture of teamwork to drive one U.S. Bank
• Customer Centricity – Build strong customer relationships and deliver customer centric solutions
• Drive for Results – Hold self and others accountable to consistently achieve meaningful results
• Inclusion – Build a culture of equity and inclusion in which diverse ideas, talent and perspectives are welcomed and encouraged
• Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy
• Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity

Technical Competencies

Strong propensity to the use of logic and recognised skills in:

• Strong Planning & organising skills
• Highly collaborative and understanding of different business function needs
• Problem solving
• Customer focused output
• Customer and commercial driven decision making
• Ability to work with all levels of the business, with a core focus on Senior Management across Elavon and Bank Partner’s UK market
• Highly self-motivated with plenty of initiative
• Blend of persistence, commitment, passion and optimism
• Flexible, proactive and quick to learn
• High level of attention to detail
• Readiness to travel to support meetings, at any of the Elavon’s EU or Bank Partner’s UK business locations

Qualifications Required

• 5 years+ experience of working in UK Financial Services sector essential
• Excellent knowledge of the UK Payments, Banking and the UK market
• Experience delivering successful end-to-end revenue growth programs or campaigns, from concept to execution to reporting and optimization
• Proven ability to personally deliver large scale initiatives with high levels of complexity and ambiguity
• Strong eye for detail; ability to spot and demonstrate trends to senior stakeholders alongside recommended course of action
• Excellent communication and interpersonal skills – both oral and written – with clear ability to convey potentially complex information in a manner that is appropriate for the audience
• Ability to work within fast moving, complex and dynamic environment
• Track record in delivering projects / commercial initiatives
• A willingness to accept change and the ability to maintain effectiveness in a changing environment with ability to “see the bigger picture”
• Excellent time management skills

Location expectations  
This role is designated as field-based.