Customer Service Representative

Customer Service Representative

Location: Remote
Duration: 13 Weeks

Description:
2+ years of customer service required.
High School diploma required.
Some College preferred.

General job duties, responsibilities, expectations:
Under the general supervision of a Manager, the Customer Service Representative is primarily responsible for triaging inbound calls from customers while ensuring a high level of customer service.

Responsibilities include:
assisting Health Plan Customers with inquiries regarding; Enrollment Information, Premium Payment Options, requests for Health Plan materials, and Health Plan Exchange Product information.

Additional responsibilities include:
maintain accurate documentation of customer contact, communicate effectively with customers, maintain confidentiality, and maintain good working relationship with co-workers.

Standard computer programs used in the department:
Epic.

Required skills and minimum years of experience:
A High School diploma with some college level course work preferred.
Minimum of 2 years of experience in customer service required.

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.