SUPERVISOR, REVENUE OPERATIONS

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.

We are hiring a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone. 

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values. 

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team. 

Work Authorization

Candidates must be legally authorized to work in the United States on a permanent basis at the time of application.

This position is not eligible for employment visa sponsorship now or in the future. OCHIN does not provide sponsorship for employment-based visas or transfers of existing employment-based visas.

Position Overview

The OCHIN Billing Services (OBS) Billing Supervisor oversees the billing, collections, and cash posting functions of the revenue cycle and provides daily guidance and support to ensure the team meets OCHIN key performance indicators for financial health. The Billing Supervisor works with the Operations Manager to develop strategic plans to ensure operational efficiency and works with cross-functional departments to maximize collection potential. 

Billing Supervisor candidate with revenue cycle management experience and the ability to supervise and develop a team of on-site staff as well as off-site staff. This candidate must be able to provide effective oversight to staff, and our clients Revenue Cycle, within an environment that is dynamic and fast-paced. Will establish and maintain relationships with client representative(s) to resolve issues with processes and workflows with ability to properly research issues, resulting in resolution.

The Billing Supervisor is responsible and accountable for the coordinated management of multiple related projects directed toward organizational objectives, and building, establishing rapport, and maintaining communication with stakeholders at multiple levels, including those external to the organization.

Essential Duties

• Provide efficient and effective account receivable services on behalf of our member clients to maximize their reimbursement and support OCHIN revenue cycle performance indicators for financial health. 
• Direct a team of billers and work with them to provide superior revenue cycle management to OBS clients. 
• Responsible for day-to-day operations in the, specifically with respect to the supervision of staff responsible for timely and accurate professional billing. 
• Ensures the activities of the billing operations are conducted in a manner that is consistent with overall department protocol and follow federal, state and payer regulations, and meets all deadlines including End of Month close processes.
• Obtains and increases revenue by resolving claim and technical issues; maintaining customer relations; resolving problems.
• Subscribe to all national payor bulletins, staying connected with industry changes and report to client, team, and technical analysts on impacts to workflows, request applicable changes to support revenue cycle. 
• Interface with customers and establish relationships that promote the timely and efficient resolution of transactions and other issues.
• Hire, develop, motivate, and coach a group of individuals dedicated to providing excellent customer service to all stakeholders. 
• Oversee issues that arise with personnel, systems, and clients. 
• Manage billing staff, and provide continuous education, motivation, training, and leadership. 
• Coach staff in problem solving, effective communication strategies, and conflict resolution and career path opportunities
• Performs quality review of staff based on established metrics, and ensure staff has adequate information and training to perform assigned tasks.
• Use emotional intelligence to have successful difficult conversations.
• Other duties as assigned. 

• Minimum of 5 years’ experience working in healthcare/healthcare IT
• Minimum of three (3) years of REMOTE supervisor/manager experience is required
• High school diploma, GED is required.
• Bachelor's or associate degree in business or relevant area of study highly preferred
• For PB billing focused positions, previous FQHC/RHC experience is preferred · Coding experience or CPC - Certified Professional Coder helpful, but not required
• Experience using payor portals required.  
• Experience with Acute Care EHR software, EPIC, is required, PB.
•  Must be a self-motivated team player with significant experience in physician office or medical practice revenue cycle management including coding, charge capture, time of service collection, insurance eligibility and benefits verification, claims, submission and management and accounts receivable management, including familiarity with ICD-10, CPT, and/or HCPCS Coding Systems as well as claim forms such as CMS-1500 and UB-04 ·
• Understand external rules and regulations as they relate to healthcare billing and collections e.g. Medicare, Medicaid, state laws, Health Insurance Portability and Accountability Act (HIPAA), etc. 
• High level of research and root cause analysis and problem-solving capabilities, superior attention to detail. 
• Extensive analytical skills and the ability to clearly communicate decisions, procedures, and processes to a diverse group of people. 
• Demonstrate creativity and a willingness to change and adapt as needed. 
• Follow up on assignments, show initiative, be self-motivated, and have a strong work ethic. 
•  Proven experience creating, analyzing, and explaining complex reports. 
•  Demonstrate independent judgment and self-sufficiency in effective problem solving. 
•  Commitment of time and energy. Willingness and ability to work overtime. 
•  Proficiency with MS Suites & Visio with Advanced knowledge experience in Excel. 
• Proven ability to quickly master new applications. 
• Knowledge of Medicare Billing Systems (DDE, Ability Ease) preferred, 
• Excellent communication skills, written, verbal, and listening, as well as demonstrated business writing skills, are required. 
• Must be willing to travel to as necessary to accomplish departmental and organizational goals.

Base Pay Overview 

OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.

Physical Requirements/Work Environment:

• Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations/teaching. Occasional decision making and independent judgment or action. 
• Reading, speaking, writing, and understanding English. 
• While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms. 
• This position requires a virtual home-office environment, working remotely and will require that employees be on camera for all virtual meetings.
• The role routinely uses standard office equipment such as computers and mobile devices. 
• Up to 12-15% Travel may be required to support OCHIN’s business requirements for which may require travel by air, vehicle, or train. 

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position. 

Work from home requirements are: 

• Ability to work independently and efficiently from a home office environment 
• High Speed Internet Service 
• It is a requirement that employees work in a distraction free workplace 
• Travel up to 15% nationally may be required for on-site Go Live support based on business requirements for OCHIN 

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/career

COVID-19 Vaccination Requirement 

To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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