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Customer Service Representative (APAC Seasonal)

Sourcefit DR

Role overview

Qualifications

  • Strong attention to detail and accuracy
  • Proficient in Microsoft Office applications, particularly Outlook and Excel
  • Good organizational, time management, and prioritization skills
  • Previous experience in customer service or data entry is an advantage

Responsibilities

  • Respond to customer inquiries via chat, email, or phone
  • Assist customers with basic troubleshooting and issue resolution
  • Deliver excellent customer service and ensure a positive customer experience
  • Maintain and update customer records and documentation

Key facts

Hard skills

Data Entry

Other skills

  • Customer Service
  • Microsoft Office
  • Problem Solving
  • Communication
  • Organizational Skills
  • Time Management
  • Critical Thinking
  • Detail Oriented

About the company

Sourcefit DR logo

Sourcefit DR

Outsourcing & Offshoring

Sourcefit is focused on providing custom offshore solutions. We help companies large and small to lower costs and increase productivity by providing highly-skilled, highly-motivated staff who can match the performance of onshore staff at a fraction of the cost. At Sourcefit, we understand that successful outsourcing requires more than just great staff. We are committed to working closely with you every step of the way to understand your goals and seamlessly transfer your business culture and successful business processes to an offshore environment. At Sourcefit there is never any obligation until you're comfortable you've found the perfect fit for your business needs. We offer various levels of operational and project management depending on your needs. You supply the vision and we handle the rest: from recruiting and pre–screening of candidates, providing all necessary office support, equipment and infrastructure, as well as end to end HR management.Established by Andy Schachtel, an American entrepreneur with over 20 years of experience in outsourcing both as a client and as a service provider, Sourcefit currently has over 1500 employees and is growing steadily. In light of this rapid growth, Sourcefit remains dedicated to preserving its entrepreneurial start-up spirit, actively nurturing innovation and agility in its operations, with branches in the Philippines, Armenia, the Dominican Republic, and South Africa. Above all, Sourcefit endeavors to make sure that each of our clients feel that they have our undivided attention and provide them with customized solutions that fit their business.Contact us today for a free consultation.Visit sourcefit.com to find out how our services can help you grow your business.For information and updates on outsourcing, offshoring, productivity and cost-effective business solutions, visit Sourcefit's official channels:http://www.sourcefit.comFacebook, Instagram, Twitter, Youtube, Tiktok: @SourcefitPH

Company details

IndustryOutsourcing & Offshoring
Company size11 - 50

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Job description

Summary

Provides administrative and customer support by assisting customers with inquiries, resolving basic issues, and performing related administrative tasks.

Job Details

  • Contract Duration: 5 months
  • Work set up: Work from Home
  • Schedule: Monday to Friday | 9:00 AM – 6:00 PM | PHT
  • Holiday: Will follow Philippine Holidays

Key Responsibilities

  • Respond to customer inquiries via chat, email, or phone.
  • Assist customers with basic troubleshooting and issue resolution.
  • Deliver excellent customer service and ensure a positive customer experience.
  • Create bug reports for system-related issues.
  • Escalate unresolved concerns to the appropriate support team.
  • Support customer account provisioning, including onboarding, modifications, and account termination.
  • Coordinate with clients regarding customs and trade-related forms.
  • Maintain and update customer records and documentation.
  • Perform other customer support duties and administrative tasks as assigned by the Manager or immediate supervisor.

Qualifications & Expectations

  • Strong attention to detail and accuracy.
  • Able to submit reports on time.
  • Handles customer concerns professionally and courteously.
  • Can work independently with minimal supervision.
  • Proficient in Microsoft Office applications, particularly Outlook and Excel.
  • Excellent computer and typing skills.
  • Able to encode and process data accurately and efficiently.
  • Good organizational, time management, and prioritization skills
  • Strong problem-solving and critical thinking abilities.
  • Able to communicate technical information in simple and easy-to-understand terms.
  • Good communication and interpersonal skills.
  • Capable of working effectively with demanding customers.
  • Willing to work beyond regular office hours when required.
  • Previous experience in customer service or data entry is an advantage.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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