Senior Product Manager

Role Description and Mission:

We're looking for a Senior Product Manager to own our native provider Mobile Apps and GPS collection ecosystem in Swoop, a core pillar of Agero’s roadside assistance platform. You will lead the vision for how we build intuitive mobile experiences and collect high-quality, real-time location data from service providers, ensuring optimal outcomes for speed, transparency, and operational efficiency.

This is a high-impact, high-stakes role that directly influences customer experience, client SLAs, the performance of our dispatch engine, and the day-to-day frontline experience of our provider network. We need a passionate, strategic product leader who is driven by impact, comfortable working at the intersection of mobile product development, telematics/location data, and real-time systems, and exceptional at aligning stakeholders to deliver high-performance products.

Key Outcomes: 

• Improve GPS collection and quality to power downstream features that optimize customer, provider, and client outcomes.
• Elevate the provider experience with a Mobile App that simplifies workflows and makes doing service with Agero fundamentally easier for our providers.
• Drive sustainable profitability for Agero by balancing service quality with business efficiency and cost-effectiveness.  
• Lead a high-performing squad to consistently deliver projects that drive measurable business impact.

Responsibilities: 

• Define and own the roadmap for our Mobile Apps and GPS ecosystem 
• Drive alignment with executive stakeholders and cross-functional teams to ensure the product vision supports Agero's overall goals.
• Seek to understand the "why" behind every initiative, using data and a deep understanding of user and business needs to identify the most impactful opportunities.
• Partner with engineering, data analytics, and operations to define and deliver on our roadmap, from ideation to launch.
• Write clear, concise product requirements that factor in technical efficiency and scalability.
• Manage the product backlog, continuously prioritizing work to ensure your team is focused on the highest-impact projects.
• Define and monitor core success metrics for the product and the business.
• Use a data-driven approach to experiment, analyze, and iterate on product features to drive measurable impact.
• Communicate product updates, performance, and key learnings regularly to a wide range of internal and external stakeholders.

Skills, Education and Experience:

• 5+ years of product management experience
• Proven experience working with native iOS/Android mobile apps and/or complex GPS/telematics tracking engines.
• Proven track record of driving product optimization through experimentation
• Exceptional analytical skills with the ability to unpack complex problems, identify root issues and translate complex data into actionable insights
• User-centric product philosophy and methodology
• Can manage multiple projects simultaneously, handle a fast-paced startup environment, meet deadlines, and manage changing priorities
• Excellent documentation and communication skills, from engineering tickets to executive presentations
• Fluent in the tools, processes, and technologies of modern agile software development
• Comfortable with AI tools for personal productivity as well as product applications
• Technical or analytical degree and experience with enterprise SaaS platforms a plus

Hiring In:

• United States: Arizona, California, Florida, Georgia, Illinois, Massachusetts, Michigan, New Hampshire, New York State, New Mexico, North Carolina, Tennessee, Virginia

The anticipated closing date to submit applications for this role is August 20, 2026. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings.