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Field Service Engineer

Role overview

Qualifications

  • Master's degree in Chemistry, Chemical Engineering, Pharmacy, Food Science or related field
  • Experience with GC, LC, or related after-sales maintenance
  • Strong hands-on skills and interest in analytical instruments
  • Good communication skills and team collaboration spirit

Responsibilities

  • Install and provide operation training for Agilent products such as GC, LC, LCMS on-site
  • Timely resolve customer issues to ensure user satisfaction and maintain good customer relationships
  • Collaborate with colleagues from other departments to complete various after-sales service and support projects
  • Effectively complete other tasks according to company processes

Key facts

Other skills

  • Communication
  • Teamwork
  • Problem Solving

About the company

Agilent Technologies logo

Agilent Technologies

Biotechnology

Agilent customers are finding new ways to treat cancer, ensure food, water, air, and medicine quality and safety, discover new drug treatments, research infectious diseases, and create alternative energy solutions for a greener planet. From start to finish, we have them covered with our vast product solutions and services portfolio. Around the world, Agilent’s people bring innovations, technologies, and services to the forefront of science. Our teams design and manufacture a wide array of advanced analytical, research, and diagnostic solutions and tools for use inside and outside laboratories. Additionally, the unique expertise of Agilent’s CrossLab and technical teams provides valuable insight and support to our customers, helping them fully optimize their laboratories and resources to better focus on what's important: bringing great science to life. In fiscal 2022, Agilent Technologies generated revenue of (US) $6.85 billion.

Company details

Company typeXLarge
IndustryBiotechnology
Company size10001

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Job description

Job Description

岗位职责

•负责指定区域安捷伦产品,如GC,LC,LCMS等的现场安装、操作培训、维修维护,包括硬件、软件等;

•及时解决客户问题,确保用户满意度,维护良好用户关系;

•与其他部门同事协作,完成客户的各项售后服务和支持项目;

•按照公司流程有效的完成其他各项工作。

Qualifications

岗位要求

•化学、化工、药学、食品或相关专业硕士及以上学历;

•有GC,LC使用经历或相关售后维修经验,深入了解分析仪器工作原理;

•动手能力强,对于分析仪器本身有兴趣;

•具有良好的沟通能力和团队协作精神;

•良好的英文读写能力。

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

75% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support

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Marcus Rivera

Chief Revenue Officer

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