Client Billing & Payroll Specialist (Homecare) | Philippines

This role is responsible for processing employee payroll, preparing and managing client invoices, maintaining accurate financial records, and providing exceptional support to caregivers, clients, and internal team members regarding payroll and billing inquiries.

This is an accounting support role focused on transactional processing, data accuracy, and customer service. While accounting experience is preferred, this position does not involve financial reporting, tax preparation, or advanced accounting principles. Instead, the role centers on ensuring payroll, invoicing, and billing activities are completed accurately, efficiently, and on time.

Key Responsibilities

• Process employee payroll accurately and on schedule.
• Prepare, review, and issue client invoices based on authorized services and billing requirements.
• Verify payroll and billing data to ensure accuracy and completeness.
• Investigate and resolve payroll, invoicing, and billing discrepancies.
• Respond to phone calls and emails from caregivers, clients, and internal employees regarding payroll, invoices, billing questions, and payment concerns.
• Research issues, provide timely resolutions, and escalate complex matters when necessary.
• Maintain accurate payroll, invoicing, and billing records.
• Generate reports using Microsoft Excel and internal systems.
• Collaborate with Operations/Scheduling, Sales, and other departments to ensure payroll and invoicing information is accurate.
• Identify opportunities to improve the efficiency and accuracy of payroll and billing processes.
• Strictly adhere to weekly billing/payroll cutoff deadlines to ensure all stakeholders are paid and billed on time.
• Perform regular reconciliation of client payments against issued invoices and proactively follow up on outstanding or aged receivables.
• Process billing adjustments, credit memos, and payroll corrections as authorized, ensuring all changes are thoroughly documented and approved.
• Clearly explain billing and payroll adjustments to caregivers and clients (to avoid confusion and build trust and confidence in the process).

Peak Support and our Work-from-Home PLUS model

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.

We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.

QUICK NOTE: We are currently experiencing application errors due to contact number filing. When completing your application and adding your contact number, please remove the area code (+63) and add the 10-digit mobile number. ex: 9192345678

Preferred Qualifications

• Experience with payroll processing.
• Experience with client invoicing and billing.
• Experience using Alaya Care (preferred but not required).
• Experience with Paychecks or similar payroll software.
• Intermediate Microsoft Excel skills.
• Healthcare, home care, staffing, or service industry experience is a plus.
• Demonstrated ability to handle highly sensitive and confidential payroll and financial information with the utmost discretion and integrity.
• Strong time-management skills with a proven ability to meet recurring, rigid payroll and billing deadlines without compromising accuracy.
• Basic understanding of accounts receivable (A/R) workflows, including applying payments, monitoring aging reports.
• Familiarity with processing adjustments, credit memos, or retroactive pay changes in an accounting or billing system.