Would you like to use your technical expertise to solve complex challenges and help ensure that customer solutions remain operational and supportable throughout their life cycle? In this role, you will assess technical issues, identify suitable solutions, and support customers. Come and join us!
We are facing an exciting future with considerable growth and demanding changes, as we deliver advanced technologies and mission critical solutions for the defense and aerospace industry. Our systems provide security for people on land, at sea and in the air. Therefore, we are looking for a Service Solution Engineer to become part of this journey and contribute to our overall purpose – securing people through advanced technology.
Your role in our team
As our new Service Solution Engineer, you will be responsible for assessing technical challenges in customer solutions during the in-service support phase. In this role, you will recommend technical solutions and define the most suitable way forward, ensuring that customer needs, technical requirements, compliance, and long-term supportability are taken into consideration.
You will work with a broad range of solutions delivered by Terma, including solutions consisting of both Terma produced hardware and software as well as third-party products. You will support Service Sales with technical input for proposals, assist colleagues in Service Delivery, and collaborate with functions such as Sourcing, R&D, Lifecycle Management, Testing, and our repair organization.
You will become part of Service Solutions, a small team of two colleagues working closely with Service Sales and the different teams across Service Delivery. This includes Service Managers, Service Contract Management, Order Handling, Technical Support and Integrated Lifecycle Support. In total, the Service Delivery organization consists of almost 30 colleagues, and we place great emphasis on team spirit, close collaboration, and helping each other succeed.
How you will make a meaningful contribution
Your key responsibilities include:
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- Analyze technical issues and identifying root causes across customer installations
- Evaluate the impact of obsolescence
- Prepare technical input, estimates, and solution descriptions for customer proposals
- Review proposed solutions to ensure compliance, feasibility, and long-term supportability
- Communicate technical findings and recommendations clearly through reports to both internal stakeholders and customers
Bring your world class expertise into play
You are fluent in English both in writing and verbal at a professional level. Danish is an advantage but not a requirement. Moreover, we are also looking for a new colleague who:
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- Possesses knowledge of and experience with technical solutions and identifying the most suitable way forward
- Has strong analytical and troubleshooting skills and is able to assess complex technical challenges
- Has experience working with customers and understanding how technical decisions may affect their operations and needs
- It is an advantage, but not a requirement, if you have experience with one or more of the following:
- Software, Linux, Docker, Server setup and configuration and Network configuration, including routing, switching, and subnets
We welcome both early-career and experienced colleagues for this position. Whether you have built your skills through a degree in Physics, Engineering, Computer Science, IT, Electronics, Cyber Security, or a similar field, or through hands-on experience working with complex technical systems, we would like to hear from you.
As a person, you are curious and customer-focused, with the ability to look beyond the technical details and understand how your recommendations impact the customer. You approach challenges with an open and solution-oriented mindset and are comfortable working in a dynamic environment. As you will manage several assignments simultaneously, you are structured and able to balance and prioritize multiple parallel tasks.
We are an international company representing world-class expertise, delivering complex and high-tech products. We value our colleagues and our meaningful contributions to securing people through advanced technology. You will also experience that we have a strong focus on your development, teaching you useful new competences and further strengthening current ones, both professionally and personally. Our company culture is autonomous and engaging, and we acknowledge the importance of flexibility in a great working environment.
When joining Terma, we promise that you will experience: Great people, challenging tasks, world-class expertise, and meaningful contribution in your daily work.
At Terma, we prioritize the well-being of our employees, ensuring they are well taken care of. Joining our team comes with a multitude of perks designed to enhance your social life, cultural experiences, and health.
International Environment: Explore great teamwork and professional sparring with colleagues around the world.
Flexible Working Hours: Enjoy the opportunity to work flexibly and the option to work from home up to two days per week. Internet connection at home is paid for by Terma.
Comprehensive Benefits Package: Receive a 10% paid pension along with a beneficial health care and insurance package. Enjoy discounts from various business partners.
Well-being Perks: Opportunity to enroll in our on-site massage-offer at our locations in Denmark.
Social and Professional Events: We have an active staff association that arranges a variety of social activities and events to bring all of our colleagues together.
Competence networking across professional experts in Terma: Professional presentations and knowledge sharing across the organization.
We are dedicated to fostering a diverse, equitable, inclusive, and welcoming workplace. Our commitment to DEIB (Diversity, Equity, Inclusion, and Belonging) means we actively value and celebrate unique backgrounds, perspectives, and experiences. We strive to create an environment where all employees have equal opportunities to succeed, feel respected and valued, and experience a true sense of belonging.
To support an unbiased evaluation process, we kindly encourage applicants to omit personal details such as photos and age from their applications.
If you would like to take on the challenge of working in an innovative company, we look forward to receiving your application. A resume is required, while a cover letter is optional. To ensure that your application will reach us and is properly processed, we only accept applications via www.terma.com. Applications will be processed continuously.
Do you have any questions regarding the position?
Feel free to contact Service Solution Engineer on e-mail: RMA@terma.com
Bear in mind, that we need you to confirm that you can obtain a security clearance by the Danish Defense Intelligence Service, and that all adults in your household are not posing any risk to the related risk-evaluation. This entails among other issues:
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- That you have as a minimum stayed within NATO/EU/MISWG countries for the last 7 years only interrupted by short stays abroad, and
- That you have not committed serious criminal offences
Terma group has headquarters in Denmark and is a high-tech company developing products and systems for defense and non-defense security applications, including command and control systems, radar systems, self-protection systems for aircraft, space technology, and aerostructures for the aircraft industry. TERMA | Allies in innovation
