At Intrepid, we turn travel dreams into reality, which is why we’re looking for a Reservations Assistant to keep every detail in check, so our travellers can enjoy their trips worry-free!
The Reservations Assistant provides essential administrative support to the Reservations Team, playing a key role in coordinating accommodation, transportation, and activities across regional trips, as well as supporting logistics for the Central American DMC & Mexico.
This role is responsible for accurately and efficiently confirming bookings with all suppliers for both series and FIT trips, ensuring costs align with budget expectations, and maintaining up-to-date, accurate records within the company database.
In addition, the Reservations Assistant supports the Supervisor & Manager in continuously improving reservations processes and optimizing system use.
This is a Full-Time Fixed Term (12 months) Position that will operate on a hybrid basis out of our office in San Jose, Costa Rica where you could work from home 2 days per week.
Some of the experience you’ll bring with you may include:
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A strong understanding of and passion for Intrepid-style travel, including the different styles across our brands.
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Excellent written and verbal communication skills in both Spanish and English.
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Strong computer skills, with high proficiency in Microsoft Office.
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Experience with reservation systems is advantageous, along with familiarity in ticketing and reservation processes such as block bookings, vouchers, and rooming lists.
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Highly organized with strong attention to detail, and the ability to prioritize and manage workload effectively.
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A team player who can contribute to a positive, fun work environment while consistently meeting objectives.
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Understanding of the local travel industry - particularly in Costa Rica - with knowledge of other Central American countries & Mexico considered an asset.
Please note
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We recognise that AI use in applications is becoming more common. We review applications carefully, so if you choose to use AI, please do so thoughtfully and include something personal - it really makes a difference.
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Due to the volume of applications we receive, we may not be able to provide individual feedback to every applicant.
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We also reserve the right to close this advert earlier if we receive a high volume of applications.
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