At Intrepid, we believe travel can change lives - for our customers, our teams, and the communities we visit. With over 35 years of experience, we’re proud to be the world’s largest purpose-led adventure travel brand, creating meaningful connections between people and places while delivering unforgettable experiences around the globe.
As our Sales Manager, you will play a key role in leading and inspiring a high-performing sales team to achieve and exceed targets and KPIs while delivering exceptional customer experiences. You’ll be a people-focused leader who empowers, coaches, and supports your team to succeed through clear expectations, regular feedback, and a strong focus on growth and development.
You will oversee all aspects of team leadership, including performance management, resource planning, goal setting, and supporting the day-to-day operations of the team. You’ll ensure processes and minimum standards are consistently followed while identifying opportunities for continuous improvement, driving productivity, and helping create a culture where people can thrive.
This is a full-time position based out of our Toronto, Canada office on a hybrid basis, with the opportunity to work from home two days per week. The salary range for this position is $70,000–$74,000 CAD, plus a competitive benefits package and a range of excellent perks.
Some of the experience you’ll bring with you may include:
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Experience managing a high-performing sales team, with a proven ability to achieve targets and KPIs
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Exposure to the travel industry and/or call center operations
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Previous team management experience, including training, coaching, and developing team members
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Management training and/or qualifications are advantageous
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Personal and/or professional travel experience within our destinations
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Experience using and understanding computer reservation systems and CRMs
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Proficiency in Microsoft Office Suite
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Excellent communication skills
Please note
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We recognize that AI use in applications is becoming more common. We review applications carefully, so if you choose to use AI, please do so thoughtfully and include something personal - it really makes a difference.
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Due to the volume of applications we receive, we may not be able to provide individual feedback to every applicant.
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We also reserve the right to close this advert earlier if we receive a high volume of applications.
