Role overview

Qualifications

5+ years of solid experience in network engineering
Strong English communication skills, both written and verbal
Exceptional problem-solving skills with a customer-first mindset
Self-motivated, dependable, and documentation-driven

Responsibilities

Serve as the primary Level 3 escalation point for complex network incidents and major outages
Lead network implementation, migration, upgrade, and infrastructure improvement projects
Design, deploy, maintain, and optimize enterprise network environments
Drive vulnerability remediation and support infrastructure audit and compliance activities

Key facts

Remote from: Philippines
Full time
Senior (5-10 years)
Network Systems Engineer
English

Other skills

Troubleshooting (Problem Solving)
Communication
Problem Solving
Self-Motivation
Reliability

About the company

Safari Micro

IT Services & IT Consulting

Founded in 1997, Safari Micro is a value added reseller (“VAR”) of IT hardware, software, and services (cloud computing; network infrastructure; storage; security; endpoint solutions; managed services; etc.) to businesses, school districts, state municipalities, and governmental agencies of all sizes across the United States. Since our inception, we have steadily grown by being laser focused on both the needs of our customers and employees…because we truly believe that happy employees equates to happy customers. By consistently building and nurturing extremely strong partnerships in this industry with manufacturers and distributors of all sizes, our sales and IT services professionals are able to efficiently provide our customers with everything that they need, exactly when they need it. Since 1997, have succeeded in hiring and retaining a growing team of highly experienced IT professionals, the vast majority of whom have spent their entire career navigating the ever-changing landscape of this complex IT industry. Whether it’s assisting customers with their IT procurement needs, or providing on or off-site IT services, our goal is simple: LISTEN to what they need in order to craft the optimal solution to their problem at a price that makes sense for their budget. All while providing impeccable communication throughout the entire process. Our IT sales and services professionals have succeeded throughout their careers in this industry for one reason: they are the BEST at what they do, and we take a great deal of pride in the positive personalities, skill sets and 100% customer focus that embodies each and every member of our company. So if you are looking to utilize your IT sales or services expertise at a company where you are compensated extremely well, given the autonomy you desire and support you need to succeed, all while working with a genuinely enjoyable group of good-hearted professionals, please…reach out to us for a 100% confidential and casual chat. :-)

Company details

IndustryIT Services & IT Consulting

Company size51 - 200

Links

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Job description

Senior Network Engineer (Permanent WFH | Night Shift)
Location: Remote – Philippines

Shift: 11:00 PM – 8:00 AM PH Time | Monday- Friday

About Us
Safari Micro is a well-established U.S.-based MSP and value-added reseller supporting businesses, schools, and government agencies across the U.S. Founded in 1997 and headquartered in Chandler, Arizona, we’re expanding our Philippines-based IT Support Team.

Overview:
Reporting directly to the VP of Technical Services and closely working with our US-based Senior Network Engineer, you will provide expert-level network support while ensuring high availability and consistent deployments of network technologies across multiple environments.

You will serve as a technical escalation point for complex network issues, lead infrastructure projects, and partner with cross-functional teams to deliver secure, scalable, and high-performing solutions. The ideal candidate brings strong experience in enterprise networking, firewalls, cloud connectivity, and managed services environments.

Why You'll Love This Role:
✅ Permanent Work-from-Home: As a remote-first organization, you can achieve work-life balance
🌙 Fixed Night Shift: 11PM- 8AM PH time (night shift differential + weekends rest days)
📚 Certifications: Paid training and certifications to further advance your technical expertise.

🎉 Strong Culture: Smart, collaborative, no micromanagement – just great people!

What You'll Be Doing:

Serve as the primary Level 3 escalation point—leading and driving the troubleshooting and strategic resolution of complex network incidents and major outages.

Lead network implementation, migration, upgrade, and infrastructure improvement projects while ensuring performance, scalability, security, and minimal business disruption.

Design, deploy, maintain, and optimize enterprise network environments, including routers, switches, wireless networks, firewalls, VPNs, SD-WAN, site-to-site connectivity, and hybrid cloud networking solutions (Azure and AWS).

Drive vulnerability remediation and support infrastructure audit and compliance activities.

Conduct network assessments, root cause analyses (RCA), capacity planning, performance tuning, and security reviews to improve reliability and protect client environments.

Create and maintain technical documentation, SOPs, network diagrams, and knowledge base resources.

Participate in client and vendor support meetings to provide technical recommendations, support IT planning, and collaborate with internal teams to deliver successful outcomes.

Takes ownership of client environments by proactively identifying issues, gaps, and opportunities for improvement, independently driving solutions and building SOPs and processes that improve operational efficiency and service delivery.

Must- Haves:

5+ years of solid experience in network engineering, with expertise in troubleshooting, infrastructure operations, and deployment projects

Strong English communication, both written and verbal

Exceptional problem-solving skills with a customer-first mindset

Self-motivated, dependable, and documentation-driven

Nice-to-Have:

Certifications (CCNP, PCNSE, NSE/FCP, Azure Network Engineer Associate, AWS Advanced Networking, or equivalent certifications)

Bachelor's Degree in Information Technology, Computer Engineering, or any related field.

Experience working within an MSP environment.

Experience with the following technologies is highly desirable: 

ConnectWise as a ticketing and incident management tool

Networking (Cisco, Extreme, Sophos, Fortinet, Aruba etc.)

Wireless networking (Extreme, Cisco, Fortinet, Aruba etc.)

Desktop support (PC/Mac)

Hypervisor (VMware/Hyper-V/KVM/XEN/Azure Stack)

Office 365 and/or Google Workspaces

Microsoft Endpoint Management

Firewall (Sophos, FortiGate, WatchGuard, HA pair configurations)

Microsoft Windows Server, Exchange server, SharePoint server, SCCM etc.

Microsoft Azure Cloud (IaaS, PaaS, and AVD)

Backup solutions (Veeam, Datto etc.)

Compensation & Benefits:

💵 Competitive pay, based on your experience and technical depth

🖥️ Brand new WFH gear: Laptop, monitor, headset

🏛️ Mandatory government benefits + 13th month pay

🏥HMO (w/1 dependent)

🏖️ 15 days of PTO/year + Birthday Leave

🎓 Paid certifications + training aligned to your career goals

🎁Year-end performance bonus

To stay updated on our latest technology, follow Safari Micro, Inc and our Azure architect Jeremy Wallace on LinkedIn.