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Senior Infrastructure Engineer | Permanent WFH | Night Shift

Safari Micro

Role overview

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or equivalent work experience.
  • 5+ years of experience supporting enterprise infrastructure environments.
  • Strong communication, customer service, and problem-solving skills.
  • Strong experience with: Windows Server Administration, Active Directory, Microsoft 365 Administration, VMware vSphere and/or Microsoft Hyper-V.

Responsibilities

  • Administer and support Windows Server environments and core infrastructure services.
  • Manage Active Directory, Group Policy, DNS, DHCP, user accounts, permissions, and identity management.
  • Administer Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, licensing, and user support.
  • Provide Tier II/III technical support and serve as an escalation point for complex technical issues.

Key facts

Hard skills

Other skills

  • Troubleshooting (Problem Solving)
  • Communication
  • Customer Service
  • Problem Solving

About the company

Safari Micro logo

Safari Micro

IT Services & IT Consulting

Founded in 1997, Safari Micro is a value added reseller (“VAR”) of IT hardware, software, and services (cloud computing; network infrastructure; storage; security; endpoint solutions; managed services; etc.) to businesses, school districts, state municipalities, and governmental agencies of all sizes across the United States. Since our inception, we have steadily grown by being laser focused on both the needs of our customers and employees…because we truly believe that happy employees equates to happy customers. By consistently building and nurturing extremely strong partnerships in this industry with manufacturers and distributors of all sizes, our sales and IT services professionals are able to efficiently provide our customers with everything that they need, exactly when they need it. Since 1997, have succeeded in hiring and retaining a growing team of highly experienced IT professionals, the vast majority of whom have spent their entire career navigating the ever-changing landscape of this complex IT industry. Whether it’s assisting customers with their IT procurement needs, or providing on or off-site IT services, our goal is simple: LISTEN to what they need in order to craft the optimal solution to their problem at a price that makes sense for their budget. All while providing impeccable communication throughout the entire process. Our IT sales and services professionals have succeeded throughout their careers in this industry for one reason: they are the BEST at what they do, and we take a great deal of pride in the positive personalities, skill sets and 100% customer focus that embodies each and every member of our company. So if you are looking to utilize your IT sales or services expertise at a company where you are compensated extremely well, given the autonomy you desire and support you need to succeed, all while working with a genuinely enjoyable group of good-hearted professionals, please…reach out to us for a 100% confidential and casual chat. :-)

Company details

IndustryIT Services & IT Consulting
Company size51 - 200

Links

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Job description

Location: Remote – Philippines


Work Schedule:

We’re currently hiring for two available shifts:

Dayshift: Monday to Friday, 9 AM to 6 PM PH time

Nightshift: Monday to Friday, 11 PM to 8 AM PH time

About Us
Safari Micro is a well-established U.S.-based MSP and value-added reseller supporting businesses, schools, and government agencies across the U.S. Founded in 1997 and headquartered in Chandler, Arizona, we’re expanding our Philippines-based IT Support Team.

Position Summary

We are seeking a highly skilled and versatile Senior Infrastructure Engineer to support, maintain, and enhance technology infrastructures. This role is responsible for managing and supporting on-premises and hybrid environments, including servers, virtualization platforms, data center infrastructure, Active Directory, Microsoft 365, networking, storage, backup solutions, and end-user technical support.

The ideal candidate is a hands-on infrastructure generalist with strong troubleshooting abilities and broad experience across enterprise technologies. This individual will serve as a key technical resource, ensuring the reliability, performance, security, and scalability of our organization's and/or our client’s infrastructure while delivering exceptional support to users.

Essential Responsibilities

  • Administer and support Windows Server environments and core infrastructure services.
  • Manage Active Directory, Group Policy, DNS, DHCP, user accounts, permissions, and identity management.
  • Administer Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, licensing, and user support.
  • Maintain VMware and Hyper-V virtualization environments, including provisioning, monitoring, and troubleshooting virtual machines.
  • Support physical servers, storage systems, and data center operations.
  • Manage backup and disaster recovery solutions to ensure business continuity.
  • Assist with network infrastructure, including switches, firewalls, VPN connectivity, and wireless environments.
  • Provide Tier II/III technical support and serve as an escalation point for complex technical issues.
  • Troubleshoot infrastructure, application, hardware, and end-user technology problems.
  • Implement security best practices, system patching, and vulnerability remediation.
  • Maintain technical documentation and participate in infrastructure projects and upgrades.
  • Collaborate with internal teams, vendors, and business stakeholders to support organizational technology needs.

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or equivalent work experience.
  • 5+ years of experience supporting enterprise infrastructure environments.
  • Experience providing advanced technical support and troubleshooting.
  • Strong communication, customer service, and problem-solving skills.
  • Strong experience with:
  • Windows Server Administration
  • Active Directory
  • Microsoft 365 Administration
  • VMware vSphere and/or Microsoft Hyper-V
  • DNS, DHCP, and Group Policy
  • Backup and recovery solutions
  • Storage technologies and data center operations

Preferred Qualifications

  • Experience with Microsoft Azure or other cloud platforms.
  • Knowledge of networking technologies, including firewalls, VPNs, and switching.
  • Experience with PowerShell or automation tools.
  • Relevant certifications such as VMware VCP, Microsoft, CompTIA Server+, Network+, or CCNA.

Key Competencies

  • Broad infrastructure knowledge
  • Strong troubleshooting and analytical skills
  • Customer-focused approach
  • Ability to prioritize and manage multiple responsibilities
  • Excellent communication and teamwork skills
  • Commitment to continuous learning

Compensation & Benefits

💵 Competitive pay, based on your experience and technical depth

🖥️ Brand new WFH gear: Laptop, monitor, headset

🏛️ Mandatory government benefits + 13th month pay

🏥HMO (w/1 dependent)

🏖️ 15 days of PTO/year + Birthday Leave

🎓 Paid certifications + training aligned to your career goals

🎁Year-end performance bonus

To stay updated on our latest technology, follow Safari Micro, Inc and our Azure architect Jeremy Wallace on LinkedIn.

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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