Move-In Coordinator

Location: Work from Home
Type of Employment: Full-time
Work Shift: US Business Hours

About Us

At OurAssistants, we connect U.S.-based property management companies with highly skilled virtual professionals who streamline operations and deliver exceptional resident experiences. We are committed to helping our clients build efficient remote teams while fostering a collaborative and growth-oriented work environment. Learn more at ourassistants.com.

About the Role

We are seeking a detail-oriented Move-In Coordinator to manage the move-in process for new residents across U.S.-based residential property portfolios. This role is responsible for ensuring every move-in is completed accurately and on time by coordinating lease documentation, resident communications, property readiness, and internal teams.

The ideal candidate has experience in U.S. property management, excellent organizational skills, and a customer-first mindset.

Key Responsibilities

Move-In Coordination

• Coordinate the end-to-end move-in process for approved applicants.
• Schedule move-in dates and ensure all requirements are completed before occupancy.
• Prepare and review lease agreements and move-in documentation.
• Collect required documents, payments, and signatures prior to move-in.
• Ensure utility transfer requirements and resident onboarding tasks are completed.

Resident Communication

• Serve as the primary point of contact for incoming residents throughout the move-in process.
• Send welcome emails, move-in instructions, and community information.
• Respond promptly to resident questions regarding leases, move-in procedures, and property policies.

Property Readiness

• Coordinate with maintenance and property managers to ensure units are move-in ready.
• Verify completion of inspections, cleaning, repairs, and key preparation.
• Report any delays or issues that may affect scheduled move-ins.

Administrative Support

• Maintain accurate records within the property management system.
• Update resident files, lease documents, and move-in checklists.
• Generate move-in reports and track upcoming move-ins.
• Ensure compliance with company policies and Fair Housing regulations.

Qualifications & Requirements

• Minimum 2 years of U.S. property management experience.
• Experience coordinating move-ins, leasing, or resident onboarding.
• Experience using AppFolio, Buildium, Yardi, Rent Manager, Propertyware, or similar property management software.
• Strong understanding of lease agreements and move-in procedures.
• Excellent customer service and communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple move-ins simultaneously while meeting deadlines.

Additional Requirements

• Must be currently residing in the Philippines or Latin America.
• Must have a stable internet connection and a remote-ready workstation.

Compensation and Benefits

• Competitive salary based on experience.
• Permanent remote work setup.
• Professional development and career growth opportunities.
• Supportive and collaborative work environment.