Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Property Management Software Maintenance Propertyware (Property Management Software) Vendor Management Order Management Tenant Retention

Other Skills

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Communication
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Problem Solving
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Decision Making
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Time Management

Roles & Responsibilities

2+ years of experience in property management or maintenance coordination
Familiarity with property management software (e.g., AppFolio, Buildium, Propertyware)
Excellent English communication skills, both written and verbal
Ability to prioritize and manage multiple maintenance requests simultaneously

Requirements:

Receive and respond to maintenance requests via phone, email, or property management software
Create, assign, and monitor work orders in coordination with vendors and technicians
Communicate service updates with tenants and property owners
Follow up on open work orders to ensure timely completion and resident satisfaction

Job description

Location: Work from Home
Type of Employment: Full-time or Part-time (depends on client requirements)
Work Shift: US Business Hours

About Us

OurAssistants connects businesses with top-tier Virtual Assistants (VAs) to streamline operations and enhance productivity. We specialize in matching skilled professionals to various industries, ensuring a seamless remote work experience. Join us and be part of a dynamic team that values excellence and innovation. Learn more at ourassistants.com.

Job Summary

We are looking for a highly organized and responsive Maintenance Coordinator to manage property maintenance requests, vendor assignments, and work order follow-ups. The ideal candidate will coordinate repair and service needs between tenants, vendors, and property managers, ensuring timely and high-quality resolution of maintenance issues.

Key Responsibilities

Receive and respond to maintenance requests via phone, email, or property management software
Create, assign, and monitor work orders in coordination with vendors and technicians
Communicate service updates with tenants and property owners
Follow up on open work orders to ensure timely completion and resident satisfaction
Verify and process vendor invoices for accuracy and completeness
Manage emergency maintenance situations with appropriate urgency
Maintain detailed maintenance logs and vendor performance records
Generate maintenance activity reports for property managers and owners

Qualifications and Skills

Required:

2+ years of experience in property management or maintenance coordination
Familiarity with property management software (e.g., AppFolio, Buildium, Propertyware)
Excellent English communication skills, both written and verbal
Ability to prioritize and manage multiple maintenance requests simultaneously
Strong problem-solving and decision-making abilities
Experience coordinating with vendors, contractors, and maintenance teams

Preferred:

Background in handling residential and property maintenance
Knowledge of maintenance workflows, service SLAs, and tenant satisfaction practices
Experience in handling after-hours or emergency maintenance requests