Clinical Customer Success Specialist - Vision Care

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

The Clinical or (Customer) Success Specialists 

Your role at Baxter 

• This is an integral customer expansion role, operating as support to the national customer success leader within Vision Care, a fast-paced, growth-oriented, ambitious team in Baxter. The Clinical or (Customer) Success Specialists role requires phenomenal interpersonal skills, strong leadership, and a highly organized individual. Above all, we are seeking a team member that demonstrates a "customer first" mentality and solution focused approach. 

• This is where you'll be an expert in your domain, responsible for working with our customers to drive solution adoption and expand our install base.
• Territory: Maine, Vermont, New Hampshire, Massachusetts, Connecticut, Rhode Island, New York, New Jersey, Maryland, Virginia, Pennsylvania (cutoff at Philadelphia)
• Travel up to 50% within assigned region, overnights as needed.

Your team 

• Baxter's Vision Care team manages the RetinaVue Care Delivery Model which helps promote early detection and save vision loss in patients living with diabetes. 

• You will collaborate cross-functionally with our sales partners and support teams to ensure customers are satisfied with the services they receive. 

• In this role, covering your target region, with a virtual office, you will be focusing on high-level strategic expansion accounts. Your role will require that you work with cross functional teams in a global, connected organization. 

• Baxter offers dental, medical, and vision insurance, paid time off, parental leave, and more. 

What you'll be doing 

• This Customer Success Specialist is exclusively focused on improving utilization of a pre-defined target list of large physician groups and IDNs which is expected to translate to customer advocacy and install base expansion. The role will be focused on the RetinaVue product with future opportunity for expansion. 

• On this team, you'll be a leader in best practice workflows and effective at influencing customers to embrace the most effective & efficient deployment of our RetinaVue Care Delivery Model solution. In addition to proactively engaging strategic accounts, you will support the successful onboarding of new customers, ensuring they are positioned for success out of the gate. 

What you'll bring 

• Bachelor's degree preferred, high school diploma or GED required.

• Ophthalmology or clinical background required. 

• 3+ years of customer facing experience in a sales and/or sales support capacity. 

• 3+ years of life sciences experience with clinical experience preferred. 

• Technical proficiency and ability to learn software programs and troubleshoot, including remote meeting platforms. 

• Our next team member will be a self-starter, customer focused, and intrinsically motivated. 

• This person should be engaging with Physicians/Clinicians while motivating change by articulating the value of our solution. This will be accomplished through follow through and follow up. 

• Up to 30% regional travel required, including overnights. 

• Must live within the territory and be accessible to a major airport. 

The estimated base pay range for this position is $72,000 - 99,000 annually, with additional opportunity to earn sales incentive compensation for achieving or exceeding your goals.  The estimated range is meant to reflect an anticipated salary range for the position.  We may pay more or less within the anticipated range based upon market data and other factors, all of which are subject to change.  

Individual pay is based upon location, skills and expertise, experience, and other relevant factors.  For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview. 

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. 

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US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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