Client Success Associate : Sri Lanka (Remote)

We are looking to recruit a Client Success Associate who values the opportunity to work from home and grow their career.
 

Job Responsibilities: 

• Required to follow all documented team standards and guidelines.
• Maintain a high level of knowledge of the overall Product and KPIs and deliver timely, knowledgeable responses to client inquiries.
• Attending client meetings to explain and elaborate to a client regarding the service provided.
• Ensuring to coordinate with clients to improve the KPI/KPIs allocated.
• Ensure you watch client meetings, document the to-dos, highlights, and challenges, and follow up until the relevant action items are completed.
• Building and maintaining strong relationships with clients.
• Resolving client issues and complaints.
• Providing regular updates to clients on individual progress.

Expected Qualifications & Skills:

• Prior experience in communicating with clients (particularly in the dental field)
• Strong organizational and time management skills
• Should be able to perform effectively in a fast-paced, high-demand work environment.
• We require you to have Fundamental computer literacy and knowledge of using ZenDesk, Zoom, Monday.com, Google Spreadsheets, the Call Tracking Application, and other necessary software and applications.
• Ability to come up with innovative strategies to increase client productivity and development
• Strong verbal and written communication skills in English
• Attention to detail and commitment to quality work
• Knowledge of every aspect of the coaching business and KPIs (except marketing & sales)

Work Hours & Benefits:

• Since we are a 100% virtual company, you can create a flexible work schedule (Conditions apply*). Since we deal with U.S. clients, your working hours should be between 6.00 pm and 5.30 am (SL time). You may freely allocate your work hours within this time frame.  (Working 8 hours a day is a must.)
• WFH - Work from the comfort of your own home. 
• EPF/ETF - Each employee should enroll in the EPF/ ETF as per the Sri Lankan labor law
• Legitimate work-at-home company - Bizycorp adheres to the Sri Lankan Shop and Office Act.
• Remuneration - Starting from 90,000 LKR (Inclusive of Basic + Fixed allowances). You will be eligible for a probation confirmation increment after 06 months. (Conditions apply). 
• More Benefits - Paid Leave, Selected Professional Training & Certification programs, Annual Rewards - Based on performance and role. (Conditions Apply) plus many more.
• You will get exposed to international clients and opportunities for growth and knowledge in marketing.
• You will be part of a diverse team of 250+ employees from multiple cultures and backgrounds worldwide, including Sri Lanka, Pakistan, the United States, and Canada.

**We do not offer part-time roles, so we only apply if you are serious about committing your full-time commitment to our company.