Customer Success Specialist

Customers rarely leave because of one big failure. They leave because nobody noticed the small ones. Your job is to notice.

Job Overview

Our UK-based client is hiring a Customer Success Specialist to own the health of their client relationships after the sale. This is a full-time, fully remote position for a South African professional who combines warmth with commercial awareness. You will onboard new customers, keep existing ones engaged and successful, and turn quiet accounts into loyal, growing ones.

About Our Client

Our client is a well-established UK business whose growth depends on customers staying, renewing and recommending. They have invested heavily in winning clients and now want the same discipline applied to keeping them. You will join a supportive team where customer success is treated as a revenue function, not a complaints desk.

Key Responsibilities

- Onboard new customers with structured welcome journeys that get them to value quickly

- Monitor account health and usage, spotting risks and reaching out before problems escalate

- Handle queries and issues end-to-end, coordinating internally until resolution is confirmed

- Run regular check-ins and reviews that surface feedback, wins and expansion opportunities

- Maintain accurate CRM records so the whole business sees the true state of every account

- Feed customer insights back to product, sales and leadership to improve the offer

What You Will Be Doing Day-to-Day

Your days blend proactive and reactive work. You will welcome new customers, walk them through their first weeks, and check on accounts that have gone quiet. When an issue lands in your inbox you own it: acknowledging fast, chasing the right people internally, and closing the loop properly. You will prepare simple health reports, flag renewal risks early, and celebrate customer wins loudly enough that the whole team hears them.

If you are a people-focused professional based in South Africa who gets real satisfaction from customers succeeding, this is a long-term remote role with an employer who values retention as much as acquisition.

Requirements

- 3+ years' experience in customer success, account management or client-facing support

- Excellent written and spoken English with a warm, professional communication style

- Confident with tech tools: CRMs, helpdesk platforms, spreadsheets and video calls

- Proven reliability: stable fibre internet, backup power for load shedding, and a quiet home office

- Strong organisation and follow-through, with the ability to juggle multiple accounts calmly

- A commercially aware mindset that spots retention risks and growth opportunities early

Benefits

Full-time remote position working for a UK-based employer. Competitive salary paid in ZAR. Long-term stable role. Supportive team environment. Direct access to founder-led business.