Director, Strategic Partner Alliances

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Job Description

We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Join us and be part of this journey towards greater opportunities and brighter futures.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures

The Strategic Partnerships & Alliance Manager drives growth through the development, commercialization, and scaling of high-impact partnerships across the technology ecosystem (e.g., Microsoft, NICE, Google). The role owns the full partnership lifecycle—from strategy and partner development through to co-sell execution, contracting, and long-term value creation.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

Strategy & Alliance Development

• Identify, secure, and grow strategic partnerships aligned to business priorities

• Develop and execute joint business plans (JBPs) with measurable revenue and pipeline targets

• Define “better together” propositions across partner ecosystems

Commercial & Pursuit Leadership

• Drive co-sell motions and joint pipeline with partners (e.g., Microsoft, Google, NICE)

• Lead partner engagement in pursuits, RFPs, and client solutioning

• Negotiate and close partnership agreements with legal and finance

Program Delivery & Enablement

• Build scalable partner enablement programs, playbooks, and GTM frameworks

• Lead cross-functional execution (sales, marketing, product, delivery)

• Manage partnership programs against defined milestones and KPIs

Executive Relationship Management

• Build and influence senior stakeholder relationships across partner organisations

• Establish governance cadence (QBRs, exec briefings, joint steering)

• Act as primary escalation and alignment owner for partnerships

Innovation & Thought Leadership

• Co-create joint offerings leveraging AI, cloud, and platform capabilities

• Represent the business in partner and client forums

• Drive differentiated solutions aligned to market trends (e.g., AI, CCaaS, data)

Core Capabilities

• Strategic alliance and ecosystem management

• Structured thinking, partner enablement, and program design

• Strong project/program management discipline

• Executive stakeholder engagement and influence

• Commercial acumen and deal negotiation

• Pursuit leadership and revenue delivery

• Cross-functional collaboration and orchestration

• Technology-led innovation and thought leadership

Key Performance Indicators (KPIs)

Revenue & Growth

• Partner-sourced / influenced revenue

• Joint pipeline and win rate

• Deal size uplift via partner engagement

Execution & Delivery

• JBP achievement (pipeline, revenue, adoption)

• Co-sell opportunities and partner attach rate

• On-time delivery of partnership initiatives

Partnership Health

• Executive engagement cadence and partner satisfaction

• Partner activation (time to first deal, enablement completion)

Commercial & Governance

• Contract cycle time and deal conversion

• Compliance with legal and financial frameworks

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you have:

• Deep expertise in at least one strategic partner ecosystem (e.g. NICE, Microsoft, Google, Cognigy), with the ability to quickly build credibility across adjacent partner technologies.
• Strong understanding of customer experience, business applications, cloud, data and AI value propositions.
• Proven ability to shape differentiated joint solutions and propositions that address customer business outcomes.
• Experience supporting bids, pitches, co-sell opportunities and go-to-market initiatives with partners.
• Ability to translate partner capabilities into clear, compelling messaging for sales, solution, consulting and delivery teams.
• Strong stakeholder management skills, with the ability to build effective relationships and become productive quickly within partner organisations.
• Commercially minded, with the ability to identify opportunities for growth, differentiation and joint customer value.

Success Profile

• Strategic thinker with strong execution discipline

• Highly collaborative and influential in complex environments

• Commercially driven with strong deal-making capability

• Structured and methodical in building scalable partnership models

• Credible technology partner with strong ecosystem understanding

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.

In this role, we offer benefits that help support your unique lifestyle:

•   Full time position

•   Remote working  

•   Competitive Salary

Power the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

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