Account Manager (Digital Marketing Agency)

This is a remote position.

• Serve as the primary point of contact for a portfolio of 40–60 client accounts.
  
• Manage client relationships and ensure an exceptional customer experience and satisfaction.
  
• Create meeting agendas and lead regular client meetings to review performance, deliver updates, and discuss next steps.
  
• Translate digital marketing performance into business outcomes and explain results in a clear, client-friendly manner.
  
• Coordinate client requests and manage communication between clients and internal teams, including SEO and Paid Media specialists.
  
• Draft meeting recaps, action items, and strategic recommendations following client discussions. 
  
• Monitor client performance metrics.
  
• Stay informed on SEO and Digital Advertising updates and industry trends.
  
• Collaborate with other departments to develop client improvement plans and retention strategies.
  
• Ensure all projects, deliverables, and client requests are completed accurately and on time.
  
• ​Maintain organized documentation and account records within project management systems.
  

Requirements

• 1–2 years of experience in Digital Marketing, Account Management, or a related role.
  
• Previous Digital Marketing Agency experience is highly preferred.
  
• Understanding of SEO concepts and digital marketing performance metrics.
  
• Experience managing multiple client accounts simultaneously.
  
• Excellent written and verbal communication skills in English.
  
• Strong project management and organizational abilities.
  
• Ability to lead client meetings and present performance results confidently.
  
• Experience coordinating cross-functional teams and managing multiple priorities.
  
• Familiarity with client retention and relationship management practices.
  
• Willingness to learn new technologies and AI tools.
  

• Exceptional relationship-building and interpersonal skills.
  
• Strong customer service orientation.
  
• Proactive and solutions-driven mindset.
  
• Excellent time management and prioritization abilities.
  
• Close attention to detail.
  
• Ability to remain organized in a fast-paced environment.
  
• Strong sense of accountability and ownership.
  
• Critical thinking and problem-solving skills.
  
• Adaptability and willingness to learn.
  
• Professional and confident communication style.
  
• Ability to manage competing priorities without compromising quality.
  
• Collaborative and team-oriented mindset.
  

• Project Management Tools: ClickUp (preferred), Asana, Monday.com, or similar platforms
  
• Digital Marketing & SEO Tools: Google Analytics, Google Search Console, Google Business Profile.
  
• Communication & Collaboration: Slack, Google Meet, Google Workspace
  
• AI Tools
  

Benefits