Email & Invoice Processing Specialist

• Serve as the first point of contact for invoice-related emails received in designated client mailboxes.
• Monitor, sort, and organize incoming invoice emails across multiple client mailboxes (approximately 50 client accounts).
• Classify emails and place them into the appropriate folders or processing queues.
• Download, review, and interpret invoice PDF documents and images.
• Interpret client-specific Solution Notes and apply them accurately during invoice processing.
• Determine the correct invoice type (PO, Non-PO, or Reject) based on client guidelines.
• Validate invoice details including Purchase Order (PO) numbers, vendor information, Bill To address, DBA, and other required fields.
• Compare invoice details against client instructions to ensure accuracy and compliance.
• Determine the correct client/location based on the receiving email address and client-specific rules.
• Process all assigned invoices accurately within daily service-level expectations.
• Perform email sorting, document classification, and forwarding of exception cases.
• Apply client-specific processing rules using internal invoice processing applications.
• Identify incomplete or incorrect invoices and reject or return them to the customer for correction when required.
• Analyze invoice details and client instructions to determine the appropriate processing outcome while maintaining compliance.
• Classify and route emails to customers, Admins, or internal teams for timely resolution.
• Communicate with team members when questions arise and seek clarification when instructions are unclear.
• Collaborate with the Premium Support Team and Operations team to resolve invoice processing issues.
• Prioritize workload while maintaining a high level of accuracy and attention to detail.
• Support US business hours and consistently meet quality and productivity expectations.

• Bachelor's degree.
• 0–3 years of experience.
• Strong attention to detail.
• Excellent email handling and English communication skills.
• Ability to stay focused while working remotely.
• Ability to prioritize work and stay organized.
• Able to work independently and ask questions when needed.
• Dependable and reliable.
• Able to multitask while maintaining accuracy.
• Comfortable working with multiple computer screens.
• Strong analytical and decision-making skills.
• Excellent reading comprehension and ability to interpret written instructions accurately.
• Ability to compare information across invoices, emails, Solution Notes, and client instructions.
• Ability to interpret invoice documents and follow client-specific procedures.
• Experience in Invoice Processing, Accounts Payable (AP), document processing, or shared services is an advantage.

About the Company

We are a global team of innovators and advocates transforming how financial data is captured, stored, and manipulated with our comprehensive suite of automation technology. Our platform seamlessly integrates with your existing ERP for an unrivaled end-user experience. We do the heavy lifting so accounting, procurement, and fundraising teams can do their best work.

PairSoft’s aspires to be the strongest procure-to-pay platform for the mid-market and enterprise, with close integration to Microsoft Dynamics, Blackbaud, Oracle, SAP, Acumatica and Sage ERPs.

At PairSoft, we are passionate about innovation, transparency, diversity, and advocating on behalf of our customers and communities we support. We offer exciting career opportunities and a collaborative culture that allows individuals to learn, grow, and create meaningful impact. We are expanding and seeking team players who are eager to jump in and contribute to our rapid growth!

PairSoft is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other protected status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please email us at: careers@pairsoft.com.

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