FIS
Financial Services
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Job Description
About the Role
We are seeking an experienced Senior Business Analyst to support enterprise scale pricing and commercial system initiatives within a complex, highly integrated technology environment. This role works closely with Pricing, Product, Operations, and Technology teams to ensure business needs are translated into clear, actionable requirements that enable reliable system delivery and measurable business outcomes.
This is a senior, hands-on role suited to someone who is comfortable operating across multiple stakeholders, systems, and priorities. You will play a key role in shaping how pricing and commercial changes are defined, delivered, and embedded across the organization.
Key Responsibilities
Business Analysis & Requirements Definition
Engage with business stakeholders to understand pricing, commercial, and operational requirements.
Translate business needs into structured requirements, user stories, and acceptance criteria suitable for delivery teams.
Identify dependencies, risks, and downstream impacts of proposed changes early in the lifecycle.
Delivery & Backlog Support
Own the creation and management of requirements and defects within Agile delivery tools (e.g. Jira).
Support backlog refinement, sprint planning, and user acceptance testing by acting as the primary point of clarification between business and technical teams.
Ensure delivered solutions align with the original business intent and agreed scope.
Enterprise Systems & Process Analysis
Analyse requirements that span multiple enterprise systems, including pricing, quoting, CRM, and downstream operational processes.
Understand how commercial and pricing changes affect proposals, approvals, billing, and reporting.
Work closely with technical teams to design solutions that are scalable, compliant, and aligned to system constraints.
Stakeholder Engagement & Governance
Partner with cross functional teams to support structured intake, prioritisation, and decision-making processes.
Communicate clearly with senior stakeholders, providing insight into scope, trade‑offs, and delivery considerations.
Contribute to improved standards, documentation, and ways of working across analysis and delivery.
Required Experience & Skills
Professional Experience
6–10+ years’ experience as a Business Analyst or Senior Business Analyst in a complex enterprise environment.
Strong background supporting business critical systems in areas such as pricing, finance, revenue, operations, or transactional platforms.
Experience working within Agile or hybrid delivery models alongside product and engineering teams.
Core Skills
Proven ability to elicit, document, and manage business and functional requirements.
Strong analytical skills, with the ability to break down complex problems and assess end-to-end impacts.
Experience using tools such as Jira, Confluence, or similar requirements and delivery platforms.
Excellent written and verbal communication skills, with confidence in engaging senior stakeholders.
Desirable Experience
Exposure to pricing systems, CPQ platforms, CRM tools, or quote to cash processes.
Experience working with pricing constructs such as volume tiers, minimum fees, recurring vs onetime charges, or approval of workflows.
Background in large‑scale transformation programmes, system migrations, or enterprise process change.
Experience in financial services, payments, technology, or other regulated industries.
What We’re Looking For
A self-directed analyst who takes ownership and follows work through from discovery to delivery.
Someone comfortable working in ambiguity and bringing clarity through structured analysis.
A trusted partner to both business and technology teams, balancing commercial objectives with system realities.
Why Join Us
Opportunity to work on high impact commercial and pricing initiatives within a complex enterprise environment.
Exposure to senior stakeholders and strategic programs.
A role with genuine influence over how systems and processes evolve, not just how requirements are documented.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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