Role overview

Qualifications

Knowledge of Driveway.com operations, dealership processes, customer fulfillment, logistics, and performance management.
Experience building partnerships and influencing results across multiple locations or teams.
Strong communication, presentation, and relationship-management skills.
Excellent analytical, problem-solving, and critical-thinking abilities.

Responsibilities

Partner with dealership leaders to review Driveway.com performance, identify opportunities, and improve key operational metrics.
Serve as a trusted advisor and escalation point for store-related operational, fulfillment, and customer experience issues.
Lead store onboarding, engagement, CRM training, and ongoing support to ensure successful adoption of Driveway.com processes.
Oversee Store Valet onboarding, utilization, performance, and workforce planning to support business needs.

Key facts

Remote from: United States
Full time
Operations Coordinator
English

Hard skills

Service Fulfillment Performance Management Dealer Business Systems Logistics Presentation Training

Other skills

Communication
Analytical Skills
Problem Solving
Critical Thinking
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Relationship Management

About the company

Lithia & Driveway

Retail – Auto Dealerships

Our story began humbly in 1946, with the opening of a Chrysler-Plymouth-Dodge store across from Lithia Springs Park in Ashland, Oregon. Fifty years later, in 1996, after opening a few additional stores and training a talented team of leaders, our CEO decided the best way to give new opportunities to this incredible team was to join the public stock exchange. That’s when our mission of “Growth Powered by People” took off. Today, Lithia & Driveway is one of the nation’s fastest-growing automotive retailers and listed as 145 on the Fortune 500 (NYSE: LAD). We own more than 300 stores supporting over 50 automotive brands and provide job opportunities for more than 20,000 people. As Lithia & Driveway continues to grow, our success is fueled by the collective efforts, skills, and contributions of our people. We stand by our core values of taking personal ownership, improving constantly, earning customers for life and having fun in the process. Our high-performance culture keeps one focus in mind, making the customer experience better, as we aim to meet customers wherever, whenever, and however they desire. We offer a variety of opportunities across our hundreds of stores in the US, UK, and Canada; our Driveway, GreenCars, Driveway Finance Corporation brands as well as our home office. With positions in Sales, Service, Corporate, and Finance, we believe you’ll roll into the perfect spot at Lithia & Driveway. Join us as we continue to innovate and exceed our potential and our customers’ expectations. Lithia & Driveway is an equal opportunity employer that is committed to inclusion and diversity.

Company details

Company typeXLarge

IndustryRetail – Auto Dealerships

Company size10001

Links

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Job description

Dealership:

L0397 Driveway Home Office

Driveway.com | Store Operations Supervisor

Driveway.com is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. The definition of Auto Done Easy! We're the digital retail arm of Lithia & Driveway (LAD) and we're on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We're big on innovation, big on people, and always driving forward. Come ride with us!

As a Driveway Store Operations Supervisor, you'll play a critical role in connecting our dealership partners with the Driveway.com platform, ensuring operational excellence, driving performance, and helping stores deliver an exceptional omnichannel customer experience.

Location: Remote (West Coast highly preferred)

Compensation Range: $60,000-$85,000. Actual pay may vary based on skills, experience, job-related knowledge, and location. Final compensation will be determined during the interview process in accordance with applicable pay equity and transparency laws.

What You’ll Do

Partner with dealership leaders to review Driveway.com performance, identify opportunities, and improve key operational metrics.
Serve as a trusted advisor and escalation point for store-related operational, fulfillment, and customer experience issues.
Lead store onboarding, engagement, CRM training, and ongoing support to ensure successful adoption of Driveway.com processes.
Oversee Store Valet onboarding, utilization, performance, and workforce planning to support business needs.
Collaborate with cross-functional teams to drive reporting accuracy, operational improvements, inventory syndication, and customer satisfaction.
Capture and communicate store feedback, best practices, and performance insights to improve the Driveway partner experience.

What You’ll Bring

Knowledge of Driveway.com operations, dealership processes, customer fulfillment, logistics, and performance management.
Experience building partnerships and influencing results across multiple locations or teams.
Strong communication, presentation, and relationship-management skills.
Excellent analytical, problem-solving, and critical-thinking abilities.
Experience with CRM systems and Microsoft Office applications, including Excel, Word, and PowerPoint.
Ability to travel as needed and work flexible hours to support business operations.

We offer a comprehensive benefits package designed to support you and your family, including:

Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs

For a more detailed view, visit: www.totalrewards.lithiadriveway.com.

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.